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- Tasks: Lead a dynamic team in a fast-paced retail environment, ensuring top-notch customer service.
- Company: Join One Stop, a vibrant subsidiary of Tesco, dedicated to community-focused retail.
- Benefits: Enjoy flexible shifts, team events, and a supportive work culture.
- Why this job: Make a real impact on customer experiences while developing leadership skills.
- Qualifications: No prior experience needed; just bring your passion for service and teamwork!
- Other info: Keyholder responsibilities and potential Post Office operations included.
The predicted salary is between 24000 - 36000 £ per year.
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback
You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands on approach.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
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Coordinate the team to deliver the easiest shopping trip in the community
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Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety.
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Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
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Supporting the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
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Making sure the store is always clean, tidy, and well presented.
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Prioritise the replenishment of products that matter to our customers.
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Making sure point of sale and shelf edge labels reflect what good looks like.
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Taking immediate action for any overcharges and preventing any reoccurrence.
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Proactively manage queues in store to deliver a great shopping trip for our customers.
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Co-ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
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Being knowledgeable about my store, coordinating others to deliver the practical actions to make improvements.
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Following company health and safety routines and ensuring colleagues do the same.
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Delivering communication to the team, ensuring they are kept well informed.
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Looking at ways to simplify our operations and share these ideas with my Store Manager.
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Always putting the customer first and consider them in everything I do.
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Readily available to resolve customer queries, leaving them with a smile on their face.
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Adjusting the service, I give to each customer to meet their needs.
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Recognising and celebrating colleagues giving great service.
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Understanding what may be getting in the way of delivering a great service and helping to remove these obstacles.
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Resolving colleague’s queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate
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Ensuring the store is staffed appropriately, reacting to short term absences/sickness by actively finding cover for shifts.
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Being a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store
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Monitoring and action any internal comms, ensuring messages are actioned in a timely manner and all colleagues are kept informed
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Coordinating colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s).
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Balancing your time across service and replenishment areas of the store.
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Actively support your Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA Colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures
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Building meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to escalate relevant issues in a timely manner, seek out advice and support when needed and benefit from in the moment coaching opportunities.
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If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.’
As a Shift Leader I always champion One Stop’s Core Purpose and Values
Stratford-upon-Avon CV37 6NE
One Stop - Shift Leader employer: Tesco PLC
Contact Detail:
Tesco PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Shift Leader
✨Tip Number 1
Familiarize yourself with One Stop's Core Purpose and Values. Understanding these will help you align your approach during the interview and demonstrate that you are a good cultural fit for the team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coordinated teams in previous roles. Highlight specific situations where you improved service or resolved conflicts, as this is crucial for the Shift Leader position.
✨Tip Number 3
Research common challenges faced in retail environments and think about practical solutions you could implement. Being able to discuss these ideas during your interview will show your proactive mindset and readiness to improve store operations.
✨Tip Number 4
Prepare to discuss your experience with customer service and how you’ve gone above and beyond to ensure customer satisfaction. This role places a strong emphasis on putting the customer first, so be ready to share relevant stories.
We think you need these skills to ace One Stop - Shift Leader
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Shift Leader position at One Stop. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect relevant experience in retail management, team coordination, and customer service. Use specific examples that demonstrate your ability to lead a team and improve store performance.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership skills. Mention how you can contribute to creating a clean and welcoming store environment and improving customer experiences.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've successfully resolved customer queries or improved team operations in previous roles. This will demonstrate your proactive approach and ability to handle challenges effectively.
How to prepare for a job interview at Tesco PLC
✨Show Your Leadership Skills
As a Shift Leader, you'll be coordinating a team. Be prepared to share examples of how you've successfully led a team in the past, highlighting your ability to motivate and support colleagues.
✨Demonstrate Customer Focus
Since the customer is at the heart of everything, think of specific instances where you went above and beyond to ensure customer satisfaction. This will show that you understand the importance of excellent service.
✨Be Ready to Discuss Operational Improvements
The role requires a hands-on approach to improving store performance. Come prepared with ideas on how to enhance operations and share any relevant experiences where you've implemented successful changes.
✨Understand Health and Safety Protocols
Familiarize yourself with health and safety routines as they are crucial for this position. Be ready to discuss how you have ensured safety in previous roles and how you would maintain a safe environment at One Stop.
