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- Tasks: Lead a reservations team and manage bookings across four restaurants.
- Company: Join a dynamic multi-site hospitality group focused on enhancing guest experiences.
- Benefits: Enjoy dining discounts, team incentives, staff meals, and early access to earned wages.
- Why this job: Make a real impact in a fast-paced environment while building strong guest relationships.
- Qualifications: Experience in restaurant reservations management and strong leadership skills required.
- Other info: Passion for hospitality and creating memorable experiences is essential.
The predicted salary is between 28800 - 43200 £ per year.
Multi-Site Hospitality Group | Overseeing 4 Sites
We’re looking for a highly organised, guest-focused Group Reservations Manager to lead our reservations team and enhance the guest journey across our four restaurants. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys building strong guest relationships, and is passionate about delivering seamless booking experiences.
What You’ll Do:
- Lead & Train a small central reservations team while upskilling front-of-house teams at each site.
- Manage All Bookings across our multi-site operation, ensuring smooth communication and seamless guest experiences.
- Expertly Use Systems including SevenRooms, OpenTable, and a centralised phone system to optimise reservations and maximise capacity.
- Analyse & Report key data, trends, and KPIs to improve booking efficiency, guest experience, and revenue.
- Enhance the Guest Journey, ensuring every booking is well-planned, from initial inquiry to post-visit follow-ups.
- Collaborate with Sales & Marketing to stay up to date on promotions, special events, and VIP bookings.
- Coordinate with On-Site Teams to ensure restaurants are fully briefed and prepared for service.
- Maximise Covers & Revenue by strategically managing availability and restaurant seating.
What We’re Looking For:
- Experience in restaurant reservations management, ideally in a multi-site setting.
- Strong leadership skills, with a passion for coaching and training teams.
- Proficiency in SevenRooms, OpenTable, and centralised phone systems.
- A data-driven mindset with experience in reporting, analytics, and optimising reservations.
- Exceptional communication and organisational skills.
- A guest-first approach with a passion for hospitality and creating memorable experiences.
We believe in supporting and rewarding our team members. Here’s what you’ll enjoy: Grou
- p dining discounts across our venues. Team inc
- entives and trips to celebrate successes. Staff meals
- & refreshments to keep you energised. Staff referral p
- rogramme—bring your friends on board! Early access to earn
- ed wages via Wagestream.
If you’re a strategic a
n
d personable reservations expert ready to make a real impact, we’d love to hear from you!
Reservations Manager employer: Open House London Ltd
Contact Detail:
Open House London Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager
✨Tip Number 1
Familiarize yourself with the systems mentioned in the job description, like SevenRooms and OpenTable. Being able to demonstrate your proficiency in these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight your experience in managing reservations across multiple sites. Be prepared to discuss specific challenges you've faced and how you overcame them, as this will showcase your ability to thrive in a fast-paced environment.
✨Tip Number 3
Prepare examples of how you've enhanced the guest journey in previous roles. Sharing stories about how you’ve improved booking experiences or resolved guest issues can set you apart from other candidates.
✨Tip Number 4
Research the company’s restaurants and their unique offerings. Understanding their brand and being able to discuss how you can contribute to their success will demonstrate your genuine interest in the role.
We think you need these skills to ace Reservations Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Reservations Manager position. Understand the key responsibilities and required skills, such as experience with SevenRooms and OpenTable, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in restaurant reservations management, particularly in multi-site settings. Provide specific examples of how you've led teams and improved guest experiences in previous roles.
Showcase Your Skills: Make sure to highlight your leadership skills, data-driven mindset, and exceptional communication abilities. Use concrete examples to demonstrate how you've successfully trained teams and optimized booking processes.
Personalize Your Application: Craft a personalized cover letter that reflects your passion for hospitality and your guest-first approach. Mention why you are excited about this opportunity and how you can contribute to enhancing the guest journey across the restaurants.
How to prepare for a job interview at Open House London Ltd
✨Showcase Your Leadership Skills
As a Group Reservations Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully trained and motivated teams in the past.
✨Demonstrate Your Technical Proficiency
Familiarity with systems like SevenRooms and OpenTable is crucial. Make sure to highlight your experience with these tools and how you've used them to enhance booking efficiency and guest experiences.
✨Prepare for Data-Driven Discussions
Since the role involves analyzing key data and trends, come ready to discuss how you've used analytics in previous roles to improve reservations and revenue. Bring specific examples or metrics if possible.
✨Emphasize Your Guest-First Approach
This position requires a strong focus on guest relationships. Be ready to share stories that illustrate your commitment to creating memorable experiences and how you handle guest inquiries and feedback.
