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- Tasks: Manage the Coop Union Plaza store, ensuring smooth operations and excellent customer service.
- Company: Join Kent Students' Union, a vibrant community-focused organization supporting students and staff.
- Benefits: Enjoy 34 days of annual leave and a competitive salary of £27,396 for 35 hours a week.
- Why this job: Be part of a dynamic team, develop leadership skills, and make a positive impact on campus life.
- Qualifications: Looking for someone with strong management skills and a passion for customer service.
- Other info: Work hours are Monday to Friday, 6pm to 2am, with opportunities for student staff development.
The predicted salary is between 22000 - 30000 £ per year.
Job Description
Twilights Manager at Kent Students' Union Coop Franchise
£27,396
35 hours per week
34 days’ annual leave (full-time equivalent).
We are seeking someone who will be responsible for effectively managing our main Coop Store (named Coop Union Plaza) on Canterbury Campus, having oversight over all operational areas of the store. The store is open 7 days a week, usually from 7am until midnight, providing everyday essentials you would find in any Coop store, primarily to students and university staff, but also to the wider community. We run two Coop stores on Canterbury campus as ‘franchise’ stores – this means we work in partnership with the Cooperative Group, using their brand, goods, and systems, but all of our staff are employed by Kent Union Trading Ltd, and all profits go back into Kent Students’ Union. The service and offer to the customer, however, is the same as in any other Coop store, so our goods and services are recognisable, as Coop are the leading convenience retailer in the UK.
The successful candidate will be responsible for driving consistency in all aspects of operations and will be tasked with working 6pm – 2am, Monday to Friday only. They will be responsible for the day-to-day management of the store and execution of Coop store processes ad routines, ensuring we drive sales through great availability, customer service and store standards, as well as delivering excellent profitability through effective control of costs. They will be responsible for staff development and management and will manage a team primarily comprised of student staff, and some career staff. They will also be responsible for ensuring that our stores remain safe and secure for all customers and staff.
The post holder’s principal place of work will be the Coop Union Plaza, however from time to time, they may be required to work in the Coop Park Wood, our other store on the campus.
Kent Students’ Union is an organisation that champions equity and diversity and we have recently introduced a REMP guaranteed interview scheme, full details of which can be found in the Recruitment Pack.
To apply please download and complete an application form (or send a CV with a cover letter), along with the Diversity Monitoring Form to kentunionrecruitment@kent.ac.uk.
Closing date 06/04/2025 17:00
Interview date w/c 14/04/2025
Twilight Manager employer: Kent Students' Union
Contact Detail:
Kent Students' Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Twilight Manager
✨Tip Number 1
Familiarize yourself with the Coop brand and its values. Understanding the cooperative principles and how they apply to customer service will help you align your management style with the expectations of the role.
✨Tip Number 2
Highlight any previous experience in retail management, especially in a student-focused environment. Emphasizing your ability to manage a diverse team and cater to the needs of students can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your strategies for driving sales and maintaining store standards. Be ready to share specific examples of how you've successfully managed operations and improved profitability in past roles.
✨Tip Number 4
Show your commitment to equity and diversity, as this is a core value of Kent Students' Union. Be prepared to discuss how you would foster an inclusive environment for both staff and customers in your management approach.
We think you need these skills to ace Twilight Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Twilight Manager position. Understand the responsibilities, working hours, and the importance of customer service and operational consistency.
Tailor Your Application: When writing your CV and cover letter, make sure to highlight your relevant experience in retail management, staff development, and customer service. Use specific examples that demonstrate your ability to drive sales and manage a team effectively.
Complete Required Forms: Download the application form and the Diversity Monitoring Form from the Kent Students' Union website. Ensure all sections are filled out accurately and completely before submission.
Submit Your Application: Send your completed application form (or CV with cover letter) along with the Diversity Monitoring Form to the specified email address (kentunionrecruitment@kent.ac.uk) before the closing date. Double-check that all documents are attached and formatted correctly.
How to prepare for a job interview at Kent Students' Union
✨Understand the Coop Brand
Familiarize yourself with the Coop brand and its values. Since you'll be managing a Coop store, knowing their commitment to community and customer service will help you align your answers with their expectations.
✨Showcase Leadership Skills
Prepare examples of how you've successfully managed teams in the past, especially in a retail environment. Highlight your experience in staff development and how you can motivate student staff to deliver excellent customer service.
✨Emphasize Operational Knowledge
Be ready to discuss your understanding of retail operations, including inventory management, cost control, and sales strategies. Demonstrating your ability to drive profitability while maintaining store standards will be crucial.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in a busy store environment and how you would handle them, particularly during late-night shifts.
