Events Manager - Brighton i360

Events Manager – i360 £32,000 + Bonus

The Brighton i360 is a leading visitor attraction in Brighton, offering unique experiences for guests of all ages. We host a variety of events, from private celebrations to corporate gatherings, ensuring an unforgettable experience for our visitors.

The Events Manager is responsible for planning, coordinating, and executing events within the attraction, ensuring seamless operations and a high level of guest satisfaction. This role requires a strategic approach to event planning, supplier coordination, and revenue management to maximise the attraction’s offerings

Key Responsibilities

Event Planning & Coordination

• Plan and manage a diverse range of events, including corporate functions, private parties, and promotional activities.
• Liaise with clients to understand their event requirements and deliver tailored experiences.
• Coordinate with internal teams, including food, operations, and marketing, to ensure smooth execution.
• Develop event schedules, logistics plans, and contingency strategies.
• Ensure compliance with health and safety regulations and licensing requirements.

Guest Experience & Customer Service

• Provide exceptional customer service to event clients and attendees.
• Oversee on-the-day event operations, acting as the key point of contact for clients.
• Manage and resolve any guest issues or challenges efficiently.
• Gather and analyse guest feedback to continuously improve event offerings.

Revenue & Budget Management

• Work closely with the finance team to develop event pricing strategies and revenue goals.
• Manage event budgets, ensuring cost-effective planning without compromising quality.
• Identify opportunities for premium experiences and upselling within events.

Marketing & Partnerships

• Collaborate with the marketing team to promote event offerings through digital and offline channels.
• Develop partnerships with local businesses, corporate clients, and event organizers to drive bookings.
• Plan and execute promotional campaigns to attract new event clients.

Supplier & Stakeholder Relations

• Build and maintain relationships with external vendors, including caterers, AV suppliers, and entertainers.
• Negotiate contracts to secure the best quality and value for services.
• Ensure all suppliers align with i360’s sustainability values and guest experience standards.

Behaviours

• Proactive & Solution-Oriented: Takes initiative to improve event operations and address challenges efficiently.
• Guest-Focused: Dedicated to enhancing the visitor experience and ensuring high customer satisfaction.
• Organized & Detail-Oriented: Ensures meticulous planning and execution of events.
• Strong Communicator: Effectively liaises with clients, vendors, and internal teams.
• Resilient & Adaptable: Thrives in a fast-paced environment and responds effectively to last-minute changes.
• Leadership & Team Development: Motivates and supports the events team to deliver exceptional results.

Experience required

• Proven experience in event management, preferably within a visitor attraction, hospitality, or leisure setting.
• Strong organizational and project management skills.
• Experience in managing budgets, negotiating contracts, and coordinating suppliers.
• Excellent leadership and team management skills.
• Ability to handle multiple projects simultaneously and meet tight deadlines.
• Knowledge of health and safety regulations related to event planning.

Desirable Skills & Experience:

• Experience working in a high-profile visitor attraction, museum, or heritage site.
• Familiarity with event booking systems and CRM software.
• Understanding of sustainable event planning and eco-friendly practices.
• Strong networking and relationship-building skills with corporate clients and partners.