Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face at the front desk, handling guest inquiries and ensuring satisfaction.
- Company: Join Accor, a global leader in hospitality with over 5,600 hotels and 10,000 restaurants worldwide.
- Benefits: Enjoy £13.16/hour, employee discounts, free meals, and great training opportunities.
- Why this job: Make meaningful connections and create memorable experiences in a supportive, innovative environment.
- Qualifications: Service-focused personality required; previous experience and OPERA CLOUD knowledge are a plus.
- Other info: Must be eligible to work in the UK with a current work visa.
Company Description
Join us at Accor, where life pulses withpassion! ?
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.?
Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.?
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!?
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.?
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitality is a work of heart , ?
Join us and become a Heartist .
Job Description
-Handle any guest complaints and/or remarks made at the front desk.
-Contribute to guest satisfaction at all times by providing high quality services throughout their stay.
-Ensure service standards are followed with friendly and engaging service
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
Qualifications
- Service focused personality is essential.
- Previous experience in a similar role is an asset.
- Prior experience working with OPERA CLOUD system.
- Strong interpersonal and problem solving abilities.
Additional Information
Benefits:
- Salary £13.16per hour.
- Employee discounted rates in Accor Hotels worldwide.
- Excellent training and development opportunities within the hotel and throughout Accor worldwide.
- Complimentary meals on duty.
- Recommend a Friend bonus.
- Cycle to Work Scheme.
- Further discounts in Accor properties worldwide, brands include Fairmont, Raffles, Sofitel, Pullman, MGallery, Novotel, Mercure and Ibis.
AMRT1_UKCT
Front of House Reception Team Member employer: Novotel London Tower Bridge
Contact Detail:
Novotel London Tower Bridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Reception Team Member
✨Tip Number 1
Familiarize yourself with the Accor brand and its values. Understanding their commitment to responsible hospitality and the concept of being a 'Heartist' will help you align your responses during the interview.
✨Tip Number 2
Highlight any previous experience in customer service, especially in hospitality. Be ready to share specific examples of how you've handled guest complaints or contributed to guest satisfaction in past roles.
✨Tip Number 3
If you have experience with the OPERA CLOUD system, make sure to mention it. This could set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 4
Prepare to demonstrate your strong interpersonal and problem-solving skills. Think of scenarios where you've successfully resolved issues or improved a customer's experience, as these are key qualities for this role.
We think you need these skills to ace Front of House Reception Team Member
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Front of House Reception Team Member position. Understand the key responsibilities and qualifications required, such as handling guest complaints and providing high-quality service.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in hospitality or similar roles. Mention specific instances where you provided excellent customer service or resolved guest issues effectively.
Showcase Your Personality: Accor values a service-focused personality. Make sure to convey your passion for hospitality and your ability to engage with guests in a friendly manner. Use examples that demonstrate your interpersonal skills.
Tailor Your Application: Customize your application materials to reflect the values and culture of Accor. Mention your enthusiasm for being part of a team that creates memorable experiences and your desire to grow within the company.
How to prepare for a job interview at Novotel London Tower Bridge
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share personal experiences that highlight your love for providing excellent service and creating memorable experiences for guests.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully handled guest complaints or difficult situations in the past. This will showcase your strong interpersonal skills and ability to resolve issues effectively, which is crucial for this role.
✨Familiarize Yourself with OPERA CLOUD
If you have prior experience with the OPERA CLOUD system, be ready to discuss it. If not, take some time to research its functionalities and how it enhances guest services, as this knowledge can set you apart from other candidates.
✨Emphasize Teamwork and Support
Accor values a supportive environment, so highlight your ability to work well in a team. Share examples of how you've collaborated with colleagues to improve guest satisfaction and create a positive atmosphere.
