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- Tasks: Assist in managing the front office and ensure exceptional guest experiences.
- Company: Join Doubletree by Hilton, a leader in hospitality with beautiful gardens and a welcoming atmosphere.
- Benefits: Enjoy competitive pay, discounted stays, free gym membership, and complimentary meals.
- Why this job: Be part of a friendly team, develop your skills, and make a real impact on guest satisfaction.
- Qualifications: 1-2 years of hotel management experience, strong IT skills, and excellent leadership abilities required.
- Other info: This is a 6-month fixed term contract with opportunities for career growth.
The predicted salary is between 24000 - 36000 £ per year.
Doubletree by Hilton St. Annes Manor is set in the heart of 25 acres of landscaped gardens and woodland, on the edge of the historic market town of Wokingham and within easy reach of the commuter towns of Bracknell and Reading.
We are looking for team members with a true passion for hospitality to join us on a fixed term contract for 6 months.
The Role:
Assistant Front Office Managers serving Doubletree by Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior, skills, and values that follow:
- A minimum of 1-2 years of Front Office management experience in the hotel sector
- High level of IT proficiency
- High level of commercial awareness and sales capabilities
- Experience of managing people and developing people
- Previous experience of managing a department and Profit and Loss account
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
Desirable:
ONQ Experience (previous Hilton experience)
What You Will Receive From Us:
- Competitive Salary
- Discounted stays, and food and beverage offerings throughout the Michels & Taylor and Hilton Worldwide estates
- Free membership of our Manor Health Club (worth £540 per year)
- Complementary meals on shift
- Complimentary parking
- Discounted team member transport when public transport is not available
- A friendly customer focused team atmosphere
- A team member referral scheme where you can earn up to £120 per person you refer to join our team
- Team member celebration events throughout the year
- Training and Development with exciting opportunities to further your career
- Uniform provision
Job Type: Fixed term contract
AMRT1_UKCT
Assistant Reception Manager - Fixed term 6 months employer: DoubleTree by Hilton
Contact Detail:
DoubleTree by Hilton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Reception Manager - Fixed term 6 months
✨Tip Number 1
Familiarize yourself with the Doubletree by Hilton brand and its values. Understanding their commitment to hospitality will help you align your responses during interviews and show that you're a great fit for their team.
✨Tip Number 2
Highlight your previous experience in Front Office management, especially any specific achievements related to customer service or team development. Be ready to share examples of how you've successfully managed a department and improved guest satisfaction.
✨Tip Number 3
Brush up on your IT skills, particularly if you have experience with ONQ or similar systems. Being able to demonstrate your proficiency in hotel management software can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you handle pressure and maintain high grooming standards. The hospitality industry values professionalism, so showcasing your ability to stay composed in busy situations will be crucial.
We think you need these skills to ace Assistant Reception Manager - Fixed term 6 months
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your 1-2 years of Front Office management experience in the hotel sector. Use specific examples to showcase your leadership and interpersonal skills.
Showcase IT Proficiency: Since a high level of IT proficiency is required, mention any relevant software or systems you are familiar with, especially if you have experience with ONQ or similar hotel management systems.
Demonstrate Customer Service Commitment: Illustrate your commitment to delivering exceptional customer service. Provide examples of how you've handled pressure and maintained high grooming standards in previous roles.
Tailor Your Application: Customize your CV and cover letter to reflect the values and skills mentioned in the job description. Show that you understand the hospitality industry and are passionate about working with guests.
How to prepare for a job interview at DoubleTree by Hilton
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry. Share specific examples of how you've gone above and beyond to provide excellent service in previous roles.
✨Highlight Your Management Experience
Discuss your previous experience in Front Office management, focusing on how you have successfully led teams and managed departments. Be prepared to talk about your approach to developing team members and handling Profit and Loss accounts.
✨Demonstrate IT Proficiency
Since a high level of IT proficiency is required, be ready to discuss the software and systems you are familiar with. If you have experience with ONQ or similar systems, make sure to mention it!
✨Prepare for Situational Questions
Expect questions that assess your ability to handle pressure and adapt to various work situations. Think of examples from your past where you successfully navigated challenges while maintaining excellent customer service.
