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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch service at Wembley Stadium events.
- Company: Join Delaware North UK, known for creating amazing guest experiences.
- Benefits: Flexible hours on weekends/evenings, perfect for earning extra cash.
- Why this job: Work in a vibrant environment and develop your leadership skills.
- Qualifications: Experience in managing hospitality teams and knowledge of the Food & Beverage industry required.
- Other info: Casual worker agreement allows you to work when it fits your schedule.
The opportunity
Delaware North UK is hiring a casual Hospitality Manager at Wembley Stadium in London. As a Hospitality Manager, you will lead a team of waiters/bartenders and supervisors in delivering excellent service to all guests.
This role is offered on a casual worker agreement basis with most events taking place at weekends and/or in the evening.
What we offer
While working at some of the coolest venues in the UK and the world, Delaware North team members come together to provide best-in-class experiences for our guests. This role is offered on a casual worker agreement basis with most events taking place on evenings or weekends. That means you’ll be able to earn extra cash when it fits your schedule. Apply today to learn more about our opportunities.
What will you do?
- Oversee daily shift responsibilities of waiters/bartenders and supervisors and ensure actions are up to company quality, sanitary, and legal standards.
- Assign tasks for service team members.
- Help train, develop, motivate, and monitor team members whilst keeping open communication for corrections needed.
- Maintain positive guest relations and high standards of service at all times.
- Have a comprehensive knowledge of all restaurant/bar organisation and menu information.
- Ensure that the operation is in accordance with current practice, management, and measurement of all areas of responsibility including health & safety, food hygiene, fire regulations, licensing laws, and trading standards.
- Solve all guest concerns and complaints in a timely and professional manner.
- Assist with administrative tasks as needed, including ordering and inventory.
More about you
- Experience managing and leading large hospitality teams
- Knowledge of the Food & Beverage industry, preferably within hospitality and catering environments
Hospitality Manager – Wembley Stadium employer: Delaware North Careers
Contact Detail:
Delaware North Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Manager – Wembley Stadium
✨Tip Number 1
Make sure to highlight your experience in managing large teams in the hospitality sector. Share specific examples of how you've successfully led a team during busy events, as this will resonate with what Delaware North is looking for.
✨Tip Number 2
Familiarize yourself with the specific challenges and standards of service at venues like Wembley Stadium. Understanding the unique environment of high-profile events can give you an edge in the interview process.
✨Tip Number 3
Demonstrate your knowledge of health and safety regulations, food hygiene, and licensing laws. Being well-versed in these areas shows that you are prepared to uphold the standards expected in a role like this.
✨Tip Number 4
Prepare to discuss how you handle guest complaints and concerns. Providing examples of past experiences where you resolved issues effectively will showcase your problem-solving skills and commitment to guest satisfaction.
We think you need these skills to ace Hospitality Manager – Wembley Stadium
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Hospitality Manager position. Understand the key responsibilities and required skills, such as managing teams and knowledge of food and beverage standards.
Tailor Your CV: Customize your CV to highlight relevant experience in hospitality management. Focus on your leadership skills, team management, and any specific achievements in previous roles that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to lead a team. Mention specific experiences that demonstrate your problem-solving skills and your commitment to maintaining high service standards.
Highlight Flexibility: Since this role involves working evenings and weekends, emphasize your availability and willingness to work during these times. This shows that you are a good fit for the casual worker agreement and can adapt to the event-based schedule.
How to prepare for a job interview at Delaware North Careers
✨Show Your Leadership Skills
As a Hospitality Manager, you'll be leading a team. Be prepared to discuss your previous experiences in managing and motivating teams. Share specific examples of how you've successfully trained or developed team members in the past.
✨Demonstrate Your Knowledge of the Industry
Make sure you have a solid understanding of the Food & Beverage industry. Familiarize yourself with current trends, health and safety regulations, and best practices in hospitality. This will show that you're not just passionate but also knowledgeable.
✨Prepare for Guest Interaction Scenarios
Since maintaining positive guest relations is crucial, think about potential guest complaints or concerns you might face. Prepare responses that demonstrate your problem-solving skills and ability to handle difficult situations professionally.
✨Be Ready to Discuss Flexibility
This role requires working evenings and weekends. Be honest about your availability and express your willingness to adapt to the schedule. Highlight any previous experience you have working in similar environments.
