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- Tasks: Lead the Front Office and ensure a seamless guest experience daily.
- Company: Join a historic coaching-inn in beautiful Oxford, rich in charm and character.
- Benefits: Enjoy discounts on food, travel, and exclusive perks through Reward Gateway.
- Why this job: Be part of a dynamic team focused on delivering exceptional guest experiences.
- Qualifications: Strong leadership and customer service skills; experience with property management systems required.
- Other info: Free meals on duty and long service incentives to celebrate your dedication.
The predicted salary is between 36000 - 60000 £ per year.
Situated in the heart of the historic university city of Oxford, this beautiful 17th-century coaching-inn looks over the Examination Halls and Magdalen Tower.
As the Rooms Division Manager, you will oversee the daily operations of the Front Office and guest experience, ensuring the high standards of service, efficiency, and guest satisfaction. Reporting to the General Manager, you will play a crucial role in maintaining smooth operations and optimising revenue opportunities.
Key Responsibilities
• Lead and manage the Front Office teams whist support housekeeping and reservations team on a daily basis
• Ensure a seamless guest experience from check-in to check-out
• Maintain high standards of cleanliness and room presentation
• Oversee budgets, forecasts, and cost control for the Rooms Division
• Implement and monitor policies to enhance guest satisfaction
• Work closely with Sales & Marketing to maximize room revenue
• Train, mentor, and develop team members to achieve excellence
• Ensure compliance with health & safety and brand standards
• Deputise in the absence of the GM.
What We're Looking Fo r
• Strong leadership skills with a hands-on approach
• Exceptional customer service and communication skills
• Experience with property management systems
• Ability to manage budgets and drive profitability
• A passion for delivering high-quality guest experiences
Benefits :
- Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
- Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
- Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
- Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
- Perks Galore with Reward Gateway: Get ready for a treasure trove of perks and discounts through our partnership with Reward Gateway. Explore a world of exciting offers on entertainment, fitness, shopping, and more. It's like having a magic box of goodies at your fingertips!
- Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROOHospitality and enjoy bonuses for every new recruit.
- Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
- Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
AMRT1_UKCT
Rooms Division Manager employer: Mercure Oxford Eastgate
Contact Detail:
Mercure Oxford Eastgate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rooms Division Manager
✨Tip Number 1
Familiarize yourself with the specific property management systems commonly used in the hospitality industry. Being knowledgeable about these systems will not only boost your confidence during interviews but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Highlighting your hands-on approach and ability to mentor others will resonate well with our expectations for the Rooms Division Manager position.
✨Tip Number 3
Research the local area and understand the unique aspects of guest experiences in Oxford. This knowledge will help you tailor your approach to enhancing guest satisfaction and will impress us during the interview process.
✨Tip Number 4
Prepare to discuss your strategies for budget management and driving profitability. We value candidates who can demonstrate a clear understanding of financial oversight and how it contributes to overall operational success.
We think you need these skills to ace Rooms Division Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Rooms Division Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your leadership experience, customer service skills, and familiarity with property management systems. Provide specific examples of how you've successfully managed teams and improved guest satisfaction in previous roles.
Showcase Your Passion: Express your enthusiasm for delivering high-quality guest experiences in your application. Mention any relevant achievements or initiatives you've led that demonstrate your commitment to excellence in hospitality.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Mercure Oxford Eastgate
✨Showcase Your Leadership Skills
As a Rooms Division Manager, strong leadership is key. Be prepared to share examples of how you've successfully led teams in the past, focusing on your hands-on approach and ability to motivate others.
✨Demonstrate Customer Service Excellence
Exceptional customer service is crucial for this role. Think of specific instances where you went above and beyond to enhance a guest's experience, and be ready to discuss how you would implement similar strategies in this position.
✨Familiarize Yourself with Property Management Systems
Since experience with property management systems is a requirement, make sure you can discuss your familiarity with these tools. Highlight any relevant software you've used and how it has helped you manage operations effectively.
✨Prepare for Budget Management Questions
Budget management is a significant part of the role. Be ready to talk about your experience with budgeting, forecasting, and cost control, and provide examples of how you've driven profitability in previous positions.
