Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide general legal support and conduct proactive legal research.
- Company: Join Irwin Mitchell, a leader in legal services committed to social responsibility.
- Benefits: Enjoy 25 days of holiday, flexible pension schemes, and paid volunteering days.
- Why this job: Be part of a diverse team making a real impact while developing your legal expertise.
- Qualifications: Must have a UK Law Degree (2.1 or above) and client care experience.
- Other info: Flexible working options available; recognized for wellbeing initiatives.
The predicted salary is between 28800 - 43200 £ per year.
-
Ensure legal support provided remains general & preliminary at all times and does not become specific keeping within regulatory and policy parameters and adhering to all safe legal advice training
-
Research more unique (less common) enquiries using the knowledge tools available and internal subject matter experts to provide accurate legal information.
-
Complete proactive general legal research to remain up to date with changes to UK law and to ensure proficiency across all types of enquiries that are made to the Legal Helpline.
-
Champion specific legal areas and engage with that legal area to increase your knowledge and to be an ambassador for the Legal helpline within that legal department.
-
Be aware of the commercial agreements for each scheme and focus on delivering exceptional service whilst also being aware to drive the right commercial outcome for the firm.
-
Put yourself in the caller’s situation and provide guidance that can be actually applied in their situation, correctly identifying any associated options, risks and benefits.
-
Identify when a matter needs specific legal support and professionally highlight the advantages of the case being taken on by Irwin Mitchell
-
Assess legal claims against Legal Expenses terms and conditions to understand if there are any clear exceptions and make those clear to the policy holder.
-
To understand who may be a vulnerable caller and upon identification act accordingly to ensure you give further reasonable support to assist them.
-
To be yourself in order to give an authentic client service.
-
To be flexible with your approach to meet the unique needs of the enquirer to ensure all feel included and have access to the same high level of service.
-
Provide insight back to the firm of any marketing developments required to improve the IM LHL proposition.
-
Work collaboratively with your peers and not competitively to work towards one common goal., Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.
Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.
Additional Information
As part of the Irwin Mitchell Group’s on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, colleagues, clients, partners and other stakeholders.
We carry out pre employment screening to establish your eligibility to work in the UK, criminal record and financial checks with our trusted 3rd parties.
The employment screening process will fully comply with Data Protection and other applicable laws.
-
UK Law Degree 2.1 or above (LLB or equivalent)
-
Client/Customer care experience
-
Fluent English
-
Computer competence
-
Excellent oral and written communication
-
Ability to show understanding and empathy in a professional manner
-
Time management and ability to work to defined time lines
-
Call handling experience desirable
-
25 days holidays as standard plus bank holidays – You can ‘buy’ up to 35hrs of extra holiday too.
-
Generous and flexible pension schemes.
-
Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
-
Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.
We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.
We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!
Legal Helpline Paralegal (5001) employer: Irwin Mitchell
Contact Detail:
Irwin Mitchell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Helpline Paralegal (5001)
✨Tip Number 1
Familiarize yourself with the latest changes in UK law, especially those relevant to the areas you will be supporting. This will not only help you in your role but also show your commitment to staying updated during the interview process.
✨Tip Number 2
Engage with legal professionals or join forums related to legal helplines. Networking can provide insights into common inquiries and challenges faced in this role, which can be beneficial when discussing your understanding of the position.
✨Tip Number 3
Practice your call handling skills by simulating scenarios where you need to provide legal information. This will prepare you for the type of client interactions you might face and demonstrate your ability to empathize and communicate effectively.
✨Tip Number 4
Research Irwin Mitchell's values and their approach to social responsibility. Being able to articulate how your personal values align with theirs can set you apart as a candidate who is not only qualified but also a good cultural fit.
We think you need these skills to ace Legal Helpline Paralegal (5001)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Legal Helpline Paralegal position. Understand the key responsibilities and required skills, such as legal research, client care, and communication abilities.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in legal environments, customer service, or call handling. Provide specific examples that demonstrate your ability to empathize with clients and manage their inquiries effectively.
Showcase Your Legal Knowledge: Demonstrate your understanding of UK law and any relevant legal areas you are passionate about. Mention any proactive legal research you've conducted or specific legal topics you have championed in the past.
Personalize Your Application: Be authentic in your application. Share why you are interested in this role and how your values align with the company's commitment to diversity, inclusion, and social responsibility. This will help you stand out as a candidate who fits well with the company culture.
How to prepare for a job interview at Irwin Mitchell
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Legal Helpline Paralegal. Familiarize yourself with the importance of providing general legal support and how to navigate regulatory parameters.
✨Showcase Your Research Skills
Be prepared to discuss your approach to legal research. Highlight any tools or methods you use to stay updated on UK law changes, and be ready to provide examples of unique inquiries you've handled in the past.
✨Demonstrate Empathy and Client Care
Since the role involves interacting with callers, practice showing understanding and empathy. Think of ways to convey how you would put yourself in the caller's situation and provide applicable guidance.
✨Highlight Collaboration
Emphasize your ability to work collaboratively rather than competitively. Share experiences where you successfully worked with peers towards a common goal, especially in a client service context.
