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- Tasks: Lead daily marina operations and ensure top-notch customer experiences.
- Company: Join a thriving Marina and Hospitality business in beautiful Surrey.
- Benefits: Enjoy a competitive salary, pension scheme, health insurance, and 23 days holiday.
- Why this job: Be part of a dynamic team focused on exceptional service and growth opportunities.
- Qualifications: Must be computer literate, quick-thinking, and passionate about customer service.
- Other info: Training and full uniform provided; engage with social media and newsletters.
The predicted salary is between 30000 - 50000 £ per year.
Marina Manager – Surrey
This is a fantastic opportunity for a customer focused, motivated and proactive Marina Manager or General Manager to join a successful Marina and Hospitality business in Surrey. My client recognises that the key to their success is their people and that’s why they offer a fantastic, progressive and challenging working environment. Marina Managers or General Managers with a passion for delivering an exceptional customer experience, whilst managing budgets and investment plans along with a fine attention to detail should apply now!
Job Role
The successful candidate will be responsible for the day to day running of the marina and will strive to deliver a first-class experience for all customers ensuring customer service levels are consistently exceeding expectation.
You will lead, develop and coach your team in order to achieve commercial targets and customer satisfaction scores. Candidates must be computer literate, quick thinking and skilled in administration. Passionate about world class service, you must take pride in your surroundings. Ensuring the operation is safe, clean and compliant at all times.
The Marina Manager you will be accountable for the financial performance of the business and formulate site budgets and pricing policy. In conjunction with the site management teams, you will ensure that all daily, weekly and monthly checks are carried out, along with all routine maintenance. Furthermore, it is vital that all legal, HSE and company policies including financial policies are being adhered to.
Other duties will include managing the social media accounts and assisting with creating regular newsletters. To liaise with central services whilst ensuring effective communication at all levels and reporting deadlines are maintained and that the various departments are kept informed of any reportable/relevant issues at your site.
Lastly the Marina Manager will be involved in projects that identify and develop new revenue growth streams and best fit products driven by local market conditions.
Salary range is up to c50k base benefits include;
Contributory pension scheme
Company Bonus
Bike to Work Scheme
Contributory Health insurance cash back scheme (Dental, visual etc)
23 days holiday per year.
Training and full uniform provided
For further information please apply now or contact James Procter at 4Leisure Recruitment for a confidential conversation
Marina Manager employer: Reed- UNLIMITED
Contact Detail:
Reed- UNLIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marina Manager
✨Tip Number 1
Familiarize yourself with the local marina and hospitality industry in Surrey. Understanding the specific challenges and opportunities in this area will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight any experience you have in coaching and developing staff to achieve commercial targets.
✨Tip Number 3
Be ready to discuss your approach to customer service. Prepare anecdotes that illustrate how you've gone above and beyond to ensure customer satisfaction, as this role emphasizes delivering an exceptional experience.
✨Tip Number 4
Brush up on your financial management skills. Be prepared to talk about your experience with budgeting and financial performance, as these are key responsibilities for the Marina Manager position.
We think you need these skills to ace Marina Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Marina Manager position. Understand the key responsibilities and required skills, such as customer service excellence, budget management, and team leadership.
Tailor Your CV: Customize your CV to highlight relevant experience in marina management or hospitality. Emphasize your achievements in customer satisfaction, financial performance, and team development to align with the company's focus on exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering world-class service. Mention specific examples of how you've exceeded customer expectations in previous roles and how you plan to bring that same dedication to the Marina Manager position.
Highlight Relevant Skills: Make sure to mention your computer literacy and administrative skills, as these are crucial for the role. Discuss any experience you have with social media management and communication, as these will be important for liaising with central services and managing newsletters.
How to prepare for a job interview at Reed- UNLIMITED
✨Show Your Customer Focus
Emphasize your passion for delivering exceptional customer experiences. Prepare examples of how you've gone above and beyond to meet customer needs in previous roles.
✨Demonstrate Leadership Skills
Be ready to discuss your experience in leading and developing teams. Highlight specific instances where you coached team members to achieve commercial targets and improve customer satisfaction.
✨Highlight Financial Acumen
Since the role involves managing budgets and financial performance, be prepared to talk about your experience with budgeting, pricing policies, and financial reporting. Use concrete examples to illustrate your skills.
✨Discuss Compliance and Safety
Understand the importance of HSE and legal compliance in a marina setting. Be ready to explain how you've ensured safety and compliance in past positions, and how you would apply that knowledge in this role.
