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For Companies At a Glance
- Tasks: Manage customer calls and emails, ensuring efficient query handling and relationship building.
- Company: Join SRM Recruitment, a specialist in diverse recruitment sectors.
- Benefits: Gain experience in a dynamic environment with opportunities for growth and development.
- Why this job: Perfect for those who love customer interaction and thrive in a fast-paced setting.
- Qualifications: Experience in customer service or sales is essential; strong communication skills are a must.
- Other info: Contact Lizzie Burgess for a confidential discussion about this exciting opportunity.
The predicted salary is between 28800 - 43200 £ per year.
Are you a customer-focused professional with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same?
This role is perfect for someone who enjoys speaking with customers, handling inbound and outbound calls, and building relationships while ensuring a seamless experience from start to finish.
What You’ll Be Doing:
- Managing inbound customer service calls and emails, ensuring queries are handled efficiently.
- Setting up new customer profiles, updating customer details and advising customers of new product ranges
- Contacting new customers who have enquired about the service to run through product options
- Handling customer queries professionally and in line with company procedures.
- Providing administrative support, including issuing customer documents and managing email communications.
- Maintaining strong relationships with key stakeholders, ensuring a high level of service.
What We’re Looking For:
- Proven experience in a customer service or sales role, ideally within a contact centre environment .
- A confident communicator who can identify opportunities to cross-sell and up-sell
- Ability to build rapport quickly and communicate effectively, both verbally and in writing.
- Strong problem-solving skills and a proactive approach to customer queries.
- Excellent attention to detail and ability to manage multiple tasks.
This vacancy is being advertised by SRM Recruitment – Welwyn Garden City office.
If you are interested in this role or looking for something similar, please contact our Senior Consultant Lizzie Burgess directly for a confidential discussion.
Our Welwyn Garden City team specialise in permanent, temporary & contract recruitment in Accountancy & Finance, Human Resources, Marketing & Creative, Office Support and Procurement & Supply Chain.
Customer Service Executive employer: SRM Recruitment
Contact Detail:
SRM Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarize yourself with common customer service scenarios and practice your responses. This will help you feel more confident during the interview when discussing how you would handle various customer queries.
✨Tip Number 2
Research StudySmarter's products and services thoroughly. Being knowledgeable about what we offer will allow you to engage in meaningful conversations and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare examples from your past experiences that showcase your problem-solving skills and ability to build rapport with customers. These stories will help illustrate your fit for the role during the interview.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since this role involves a lot of interaction with customers, being articulate and clear will set you apart from other candidates.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in a contact centre environment. Use specific examples that demonstrate your ability to handle queries and build relationships with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional service. Mention your communication skills and problem-solving abilities, and explain how you can contribute to the company's success.
Highlight Relevant Skills: In your application, emphasize skills such as effective communication, attention to detail, and the ability to manage multiple tasks. Provide examples of how you've successfully used these skills in previous roles.
Follow Up: After submitting your application, consider sending a follow-up email to express your continued interest in the position. This shows initiative and reinforces your enthusiasm for the role.
How to prepare for a job interview at SRM Recruitment
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to delivering exceptional service.
✨Prepare for Common Scenarios
Anticipate common customer service scenarios that may come up during the interview. Be ready to discuss how you would handle difficult customers or resolve complaints, showcasing your problem-solving skills and ability to stay calm under pressure.
✨Highlight Your Communication Skills
Since effective communication is key in this role, be prepared to showcase your verbal and written communication skills. Practice articulating your thoughts clearly and concisely, and consider providing examples of how you've successfully built rapport with customers in the past.
✨Demonstrate Attention to Detail
Attention to detail is crucial in customer service. During the interview, emphasize your ability to manage multiple tasks without overlooking important details. You can mention specific instances where your attention to detail made a positive impact on customer satisfaction.
