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- Tasks: Be the tech expert for setting up and maintaining LED screens in AV systems.
- Company: Join INFiLED, where passionate doers turn dreams into reality with cutting-edge technology.
- Benefits: Enjoy a fixed salary, bonuses, private medical insurance, and a pension plan.
- Why this job: Work hands-on with AV tech, solve problems, and connect with clients in diverse settings.
- Qualifications: Bachelor’s degree in Electrical Engineering or 3 years of relevant experience required.
- Other info: Frequent travel across the UK and abroad is part of the job.
The predicted salary is between 36000 - 60000 £ per year.
At INFiLED “we screen your dreams”, but it’s the people #behindthescreens who make it all happen. We’re a team of passionate doers who love turning ideas into reality. If you’re someone who takes the initiative, thrives in a fast-paced environment, and wants to be part of something big, don’t hesitate to apply!
About the role
As a Technical Engineer , you’ll be the go-to expert for setting up and maintaining our LED screens in AV systems. This post-sales role is a mix of hands-on technical work, problem-solving, and customer interaction—so if you love AV tech and working with people, this job is for you!
Your job is all about making sure our LED solutions not only work flawlessly but also fit each client’s needs and budget. You'll be the bridge between the tech side of INFiLED and the people using our products, helping them get the most out of our cutting-edge displays.
You'll work in a variety of settings, from corporate offices and entertainment venues to schools and government buildings, making sure everything runs seamlessly wherever our screens are in use.
Key Responsibilities
- Be the go-to tech expert, providing both remote and on-site support to INFiLED customers across the UK.
- Install, repair, and troubleshoot INFiLED’s LED screens.
- Train partners and end-users, making sure they get the most out of our products.
- Conduct proactive site visits, analyze performance, and suggest improvements.
- Gather valuable customer and partner feedback to share with our product and R&D teams.
- Keep detailed records of actions and solutions.
- Build strong relationships with customers while spotting opportunities for additional service sales.
- Set up and operate AV equipment for live events, meetings, and broadcasts to ensure everything runs smoothly.
- Work closely with lighting engineers, IT teams, and other tech staff to seamlessly integrate AV systems.
- Provide hands-on support during events, from mic setup to video playback.
Desired Skills & Experience
- Knowledge of AV equipment and systems/LED screens, including audio mixers, video projectors, displays, video conferencing tools, and control systems.
- Skilled at designing and recommending AV solutions that fit both technical specs and client needs.
- Knowledge of networking and IT integration.
- Great communicator who can present solutions clearly and connect with clients.
- Able to identify customer pain points and turn them into practical AV solutions.
- Strong problem-solver, capable of troubleshooting issues before and after a sale.
- Comfortable managing multiple projects at once, from the initial pitch to final delivery.
- Detail-oriented with a commitment to delivering high-quality results.
- Bachelor’s degree in Electrical Engineering or equivalent proven experience of minimum 3 years in a Technical Customer (Service/Sales) environment.
- Good knowledge of hardware, software and LED technologies.
- Provides exceptional service with a strong client-focused approach.
- Available for frequent travel to clients in UK and aborad.
We offer
- Fixed base salary + a bonus
- Private Medical Insurance
- Pension plan
Technicial Engineer employer: INFiLED
Contact Detail:
INFiLED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technicial Engineer
✨Tip Number 1
Familiarize yourself with the latest trends in AV technology and LED screens. Being knowledgeable about current innovations will not only help you during interviews but also show your passion for the field.
✨Tip Number 2
Network with professionals in the AV industry. Attend relevant events or join online forums to connect with others who can provide insights or even referrals to opportunities at INFiLED.
✨Tip Number 3
Prepare to discuss specific examples of how you've solved technical problems in the past. Highlighting your hands-on experience and problem-solving skills will demonstrate your fit for the Technical Engineer role.
✨Tip Number 4
Showcase your communication skills by practicing how to explain complex technical concepts in simple terms. This is crucial for the customer interaction aspect of the job, and it will set you apart from other candidates.
We think you need these skills to ace Technicial Engineer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Technical Engineer at INFiLED. Highlight your experience with AV equipment, LED screens, and customer interaction in your application.
Tailor Your CV: Customize your CV to reflect your relevant skills and experiences. Emphasize your technical expertise, problem-solving abilities, and any previous roles that involved customer service or sales in a technical environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for AV technology and your ability to connect with clients. Mention specific examples of how you've successfully solved technical issues or improved customer satisfaction in past roles.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure to demonstrate your communication skills in your application. Use clear and concise language, and consider including examples of how you've effectively communicated technical information to non-technical audiences.
How to prepare for a job interview at INFiLED
✨Show Your Passion for AV Technology
Make sure to express your enthusiasm for AV technology during the interview. Share specific examples of projects you've worked on or challenges you've overcome in this field, as it will demonstrate your genuine interest and expertise.
✨Highlight Problem-Solving Skills
Prepare to discuss how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to troubleshoot and provide effective solutions.
✨Demonstrate Customer Interaction Experience
Since this role involves a lot of customer interaction, be ready to share experiences where you successfully communicated with clients. Highlight how you identified their needs and provided tailored solutions, emphasizing your strong communication skills.
✨Be Ready for Technical Questions
Expect technical questions related to AV equipment and LED screens. Brush up on your knowledge of audio mixers, video projectors, and networking. Being able to confidently answer these questions will show that you're well-prepared for the role.
