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- Tasks: Lead a diverse team to create a welcoming environment for guests.
- Company: Join a vibrant hotel that values hospitality and teamwork.
- Benefits: Enjoy competitive pay, flexible wage access, generous leave, and employee discounts.
- Why this job: Be the face of our hotel and make lasting impressions on guests.
- Qualifications: Supervisory experience is a plus, but a great attitude is key!
- Other info: Opportunities for career growth and bespoke training available.
The predicted salary is between 28800 - 43200 £ per year.
Were looking for someone who can bring together a diverse team.
As Guest Services Manager you will be the public face of our hotel You will need to be adaptable and approachable. Leading a team that operates across multiple departments including Reception, F&B and Spa Reception creating a vibrant, friendly environment and ensuring thousands of guests receive the warmest of welcomes.
Your day to day;
- Greeting every one of our guests with a welcoming smile
- Providing the highest level of hospitality when working on reception or in our restaurant and bar
- You will recruit, train and develop your team of Welcome Hosts
- Create and manage rotas, ensuring staffing levels meet business demands and agreed budgets
- Ensuring all guests are aware of the hotels facilities and upselling services where ever possible
- Informing the guests of the local amenities, offering advice and assistance when necessary
- Giving our guests the warmest hospitality and ensuring they want to return!
Who are we looking for?
Someone who is dedicated, motivated and able to adapt to changing circumstances. As Guest Services Manager, you will be leading a dynamic team in a fast paced and expanding business.
You could be the first person to greet our guests so will be the key to providing that fantastic first impression. You will need to be calm under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride.
If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you.
It would be ideal if you have supervisory experience in a hotel, bar or restaurant, but a great work ethic and an even greater personality is much more important if this sounds like you, we want to hear from you.
In return, we are offering a rewarding role with scope for career progression along with;
- A competitive salary, negotiable dependent on experience
- Wagestream – the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan
- Generous employee discounts
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Life assurance
- Bespoke training programmes accessible to all
- An engaging & supportive work environment
AMRT1_UKCT
Guest Services Manager employer: North Lakes Hotel & Spa
Contact Detail:
North Lakes Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Showcase your leadership skills by sharing examples of how you've successfully managed diverse teams in the past. Highlight your ability to create a friendly and vibrant environment, as this is crucial for the Guest Services Manager role.
✨Tip Number 2
Demonstrate your adaptability by discussing situations where you've effectively handled unexpected challenges. This will show that you can remain calm under pressure, which is essential for this fast-paced position.
✨Tip Number 3
Emphasize your passion for guest experience by sharing specific instances where you went above and beyond to ensure guests felt welcomed and valued. This aligns perfectly with our goal of providing the warmest hospitality.
✨Tip Number 4
Familiarize yourself with local amenities and attractions, as being knowledgeable about the area will help you assist guests better. This not only enhances their experience but also positions you as a valuable resource in the hotel.
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Guest Services Manager position. Understand the key responsibilities and the qualities they are looking for in a candidate, such as adaptability, strong communication skills, and a passion for guest experience.
Tailor Your CV: Customize your CV to highlight relevant experience in hospitality, team leadership, and customer service. Emphasize any supervisory roles you've held in hotels, bars, or restaurants, and showcase your ability to create a welcoming environment.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific examples of how you've successfully led teams, managed guest experiences, and adapted to changing circumstances in previous positions.
Showcase Your Soft Skills: In your application, make sure to highlight your soft skills such as being calm under pressure, approachable, and dedicated. These traits are essential for the Guest Services Manager role and will help you stand out as a candidate.
How to prepare for a job interview at North Lakes Hotel & Spa
✨Show Your Hospitality Skills
Since the role is all about providing a warm welcome, be prepared to share examples of how you've created positive guest experiences in the past. Highlight your ability to make guests feel valued and appreciated.
✨Demonstrate Team Leadership
Discuss your experience in leading diverse teams. Share specific instances where you successfully recruited, trained, or developed team members, emphasizing your adaptability and approachability as a leader.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle unexpected situations. Think of examples where you remained calm under pressure and how you resolved issues while maintaining excellent service.
✨Know the Local Area
Familiarize yourself with local amenities and attractions. Being able to provide guests with recommendations will showcase your commitment to enhancing their stay and your knowledge of the area.
