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- Tasks: Lead the Reservations team, ensuring accuracy and efficiency in all bookings.
- Company: YOTEL Glasgow offers smartly designed rooms and a vibrant social hub for guests.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and creativity.
- Why this job: Join a supportive team and make a real impact in a fun, innovative hotel setting.
- Qualifications: 3-5 years in a managerial role, preferably in reservations; experience with Opera Cloud is a plus.
- Other info: This is a fantastic opportunity for your first managerial role in hospitality.
The predicted salary is between 36000 - 60000 £ per year.
We are on the search for a passionate, dynamic and charismatic individual to join us at YOTEL Glasgow as Reservations Manager .
This is a fantastic opportunity for someone looking for a new challenge in a hands-on role. Youll also need to live and breathe our values; be Creative by being playful and inspiring. Being Authentic by always being true to who we are, and by being Smart by delivering results in a clever and effective way.
YOTEL Glasgow
YOTEL Glasgow has 257 Rooms, where design equals comfort in every one of our smartly designed rooms. Each equipped with YOTELs signature SmartBed adjustable for relaxing, working or sleeping, every element of the cabin is sleek and modern. The hotel also offers a24/7 fully equipped gym for hotel guests.
Mission Control (reception) is the hub of all activity at our hotel. Use our self-service kiosks to check-in and out under a minute or guests can speak to our always on-hand crew. We will also give local neighbourhood tips, emergency supplies and toiletries, or extra keys and towels. Available and ready to help 24/7.
VEGA
Taking over the top-floor of YOTEL Glasgow with views across the city, VEGA sets the bar sky-high as the citys must-visit bar, restaurant, bowling alley and events venue. Offering an all-day casual dining and co-working concept, imaginative cocktails, glossy interiors and bold events, every detail of the venue has been carefully designed to bring the fun to Glasgow in a uniquely VEGA way.
Open till late 7 days a week, as well as being a destination for locals and visitors to the city, were also the social hub of YOTEL Glasgow, serving as a space for our hotel guests to work, meet, drink and socialise.
About the role
At YOTEL, our mission is to challenge the status quo its our DNA.
You will be responsible for ensuring accuracy and efficiency in all reservations, processing all details according to the hotel's policy and procedures to the highest standard and ensuring the yield is maximised at all times. Due to our Reservations department at YOTEL Glasgow requiring to be set up, the Reservations Manager will be instrumental in creating the department policies and procedures.
This is great opportunity for someone looking for their first managerial role in an exciting and supportive environment.
Reporting to the General Manager, the Reservations Manager will serve as a key member of the hotel senior management team.
More specifically, responsibilities will include the following:
- The role will lead a Pre-Arrival team in the future (what we call our Reservations team) on property that will handle individual, group reservations and event enquiries for the hotel.
- Coach and develop the Pre-Arrival team to ensure they are confident, motivated and empowered when interacting with our guests.
- Responsible for ensuring accuracy and efficiency in all reservations, processing all details according to the hotels policy and procedures and ensuring the yield is maximised at all times.
- Collaborate with the senior hotel management team to drive innovation and continued development of the guest journey.
- Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the companys Values.
The skills we are looking for are:
- Previous experience in a managerial level role, preferably with 3-5 years as an Assistant Reservations Manager in a larger property or Reservations Manager of a similar size property
- Department set-upexperience would be an advantage, but not essential.
- Desirable: Used Opera Cloud.
About YOTEL
With?23?properties in sought-after locations globally,?YOTEL is for people on the move. People who are experiencing, doing and achieving; Non-Stop. From buzzing cities to bustling airports YOTEL exists to challenge the status quo of the hospitality industry and deliver a different experience for?guests through smart design, creative technology and awesome people. YOTEL is the pit stop for the Non-Stop.
AMRT1_UKCT
Reservations Manager employer: Yotel
Contact Detail:
Yotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager
✨Tip Number 1
Familiarize yourself with YOTEL's unique brand values and culture. Show how your personal values align with being Creative, Authentic, and Smart during your interactions with the team.
✨Tip Number 2
Highlight any experience you have in setting up departments or processes. Since this role involves creating policies and procedures for the Reservations department, demonstrating your ability to innovate will set you apart.
✨Tip Number 3
Prepare to discuss your leadership style and how you plan to coach and develop a team. The ability to motivate and empower others is crucial for this managerial position.
✨Tip Number 4
If you have experience with Opera Cloud, be ready to talk about it! Even if it's not essential, showcasing your familiarity with this system can give you an edge in managing reservations efficiently.
We think you need these skills to ace Reservations Manager
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to familiarize yourself with YOTEL's core values: Creativity, Authenticity, and Smartness. Make sure to reflect these values in your application to show that you align with their mission.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous managerial experience, especially if you have worked as an Assistant Reservations Manager or in a similar role. Be specific about your achievements and how they relate to the responsibilities of the Reservations Manager position.
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to include examples of how you've coached or developed team members in the past. Highlight any experiences where you motivated a team to achieve results.
Tailor Your Application: Customize your cover letter to address the specific requirements mentioned in the job description. Mention your familiarity with reservation systems like Opera Cloud if applicable, and express your enthusiasm for contributing to the development of the Reservations department at YOTEL Glasgow.
How to prepare for a job interview at Yotel
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Demonstrate Your Leadership Skills
As a Reservations Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully coached and developed team members in the past.
✨Familiarize Yourself with YOTEL's Values
YOTEL places a strong emphasis on creativity, authenticity, and smart results. Make sure to align your answers with these values and provide examples of how you embody them in your work.
✨Prepare for Operational Questions
Since you'll be responsible for ensuring accuracy and efficiency in reservations, be ready to discuss your experience with reservation systems like Opera Cloud and how you've maximized yield in previous positions.
