Hospitality and Events Manager

Lingfield Park Resort is seeking aHospitality & Events Managerto oversee and elevate our food and beverage (F&B) operations. Working alongside the Catering team, you will play a pivotal role in maintaining high operational standards and delivering outstanding experiences to our guests.

This role requires an individual with ahands-on approach, akeen eye for detail, andstrong leadership skillsto develop our hospitality offerings and team. You will be instrumental in ensuring smooth event planning and execution, optimising labour efficiency, and maintaining brand standards.

Key Responsibilities

• Lead the hospitality and events team, setting the highest standards in service and operational excellence.
• Plan and manage duty rotas to ensure optimal event build-up, operation, and breakdown staffing.
• Oversee race day and non-race day hospitality staffing, ensuring a seamless guest experience.
• Collaborate with the Business Coordinators and Events Executives to develop and refine event proposals and delivery techniques.
• Manage and monitor variable labour costs while maintaining budgeted restrictions.
• Ensure compliance with all health and food safety regulations and oversee team training.
• Take accountability for high-profile client requirements and event execution.
• Maintain and source inventory for cutlery, crockery, and light equipment, ensuring stock levels meet event demands.
• Train the hospitality and events team in accordance with Standard Operating Procedures.
• Organise and oversee the setup of event equipment, including AV, furniture, and tableware, for both racing and non-racing events.
• Conduct daily site inspections to ensure operational standards are met.
• Manage linen orders and maintain stock levels.
• Coordinate all administrative tasks related to race day and non-race day events.
• Deliver exceptional event execution, including catering and hospitality services.
• Provide detailed staff briefings before events and complete all necessary paperwork.
• Handle customer enquiries and complaints professionally, ensuring high levels of guest satisfaction.
• Gather event feedback and complete handover documents for continuous improvement.
• Ensure team members maintain professional presentation and conduct at all times.
• Foster strong interdepartmental communication and collaboration.
• Act as a resort ambassador, welcoming and liaising with clients and contractors to ensure adherence to policies.
• Conduct close-down checks on all event areas daily.

About You

• Proven experience inhospitality, events, or F&B management, preferably within a high-volume or resort environment.
• Strongleadership and team developmentskills.
• Excellentorganizational and planningabilities.
• Ability to manage budgets, costs, and resources efficiently.
• Acustomer-focused mindsetwith a passion for delivering outstanding service.
• Strong communication and interpersonal skills.
• Ability to work flexibly, including weekends and evenings as required.

What is ARC?

We embrace diversity

We develop our people

We care for our visitors

We think about our impact

We are proud of our sport

Work Perks of being a Racing Executive

• Annual passes to attend any of our 21 venues
• Discounted food & ARC days out
• Cycle to work scheme
• Holiday allowance increasing with length of service up to 28 days
• Company life assurance scheme
• Discretionary group annual bonus schemes to reward your hard work
• Support with study through our study assistance schemes

And so much more

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.

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