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For Companies At a Glance
- Tasks: Help residents with welfare rights and debt issues to maximize their income.
- Company: Join the London Borough of Hounslow, a diverse and inclusive council dedicated to excellent service.
- Benefits: Enjoy a supportive work culture with opportunities for training and development.
- Why this job: Make a real impact in the community while working in a dynamic and inclusive environment.
- Qualifications: Experience in advising on welfare rights and debt, plus knowledge of financial capability principles.
- Other info: Flexible adjustments available for candidates as part of our commitment to diversity.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About us at Hounslow
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About our Commitment to Diversity and Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.
Our Benefits
If you join us, you'll have access to a range of employee benefits. Read more about these here.
About The Role
This is an exciting opportunity to be part of our Housing Income Team as a Financial Inclusion Officer. Your role is to assist individuals and staff on welfare rights and debt issues by way of advice, information and representation which maximise income for residents. The role is responsible for holding advice sessions at specified outreach sites in the Borough, alongside training and development for our Housing colleagues ensuring knowledge remains high within relevant departments. It is also responsible for promoting public awareness of debt and benefits issues and to monitor changes to legislation which affects claimants and people in debt.
About The Team You’ll Be Working In
- Proactively identify, contact, visit and work with residents at risk of reduced income as a result of changes to the welfare benefit system.
- You will work with Allocations to help assess new tenants’ ability to afford the housing costs to ensure that all new tenancies are financially sustainable.
- Work with incoming tenants to ensure welfare benefit and other potential income sources are maximised.
- Forge meaningful relationships with external agencies and refer residents to these agencies for additional support.
- Work closely with colleagues to achieve team targets on rent arrears, sustaining tenancies and maximising the organisations income stream.
About You
If the points below resonate with you, we’d love you to put in an application:
- Experience of advising customers about welfare rights, debt advice and financial capability and the ability to represent customers at court.
- Knowledge of money advice techniques including debt prioritisation and enforcement methods including a detailed knowledge of the resolutions available to a range of debts.
- Excellent understanding of the principles and current best practice in financial capability and financial inclusion.
- Basic DBS check is required for the role.
Read more about the work you’ll be doing in the Role Profile on our website.
When Interviews Will Be Held And Who To Contact
The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact:
Email:
Closing Date : 12th June 2025
Interviews will be held during week commencing 23rd June 2025.
To apply, please use the button provided.
Financial Inclusion Officer employer: London Borough of Hounslow
Contact Detail:
London Borough of Hounslow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Inclusion Officer
✨Tip Number 1
Familiarize yourself with the welfare benefit system and current legislation affecting claimants. This knowledge will not only help you in your role but also demonstrate your commitment to understanding the challenges residents face.
✨Tip Number 2
Network with local agencies and organizations that provide support for financial inclusion. Building these relationships can enhance your ability to refer residents to additional resources, showcasing your proactive approach.
✨Tip Number 3
Engage with community outreach programs to understand the specific needs of residents in Hounslow. This hands-on experience will give you valuable insights and strengthen your application by showing your dedication to serving the community.
✨Tip Number 4
Highlight any previous experience in advising on welfare rights or debt issues during interviews. Be prepared to discuss specific cases where you've made a positive impact, as this will resonate well with the council's values of inclusivity and support.
We think you need these skills to ace Financial Inclusion Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Financial Inclusion Officer position. Make sure you understand the responsibilities and requirements, especially regarding welfare rights and debt advice.
Highlight Relevant Experience: In your application, emphasize any previous experience you have in advising customers on welfare rights and financial capability. Be specific about your roles and how they relate to the responsibilities outlined in the job description.
Showcase Your Knowledge: Demonstrate your understanding of money advice techniques and current best practices in financial inclusion. Use examples from your past work to illustrate your knowledge and how it can benefit the team at Hounslow.
Personalize Your Application: Make sure to tailor your application to reflect the values of Hounslow, such as diversity and inclusion. Mention how you align with their core values and how you can contribute to their mission of serving a diverse community.
How to prepare for a job interview at London Borough of Hounslow
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Financial Inclusion Officer. Familiarize yourself with welfare rights, debt advice, and financial capability principles, as these will be central to your role.
✨Show Your Commitment to Diversity
Since Hounslow values diversity and inclusion, be prepared to discuss how you can contribute to these core values. Share any experiences you have that demonstrate your commitment to equality and inclusivity in your work.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about past experiences where you successfully advised clients on welfare rights or managed debt issues, and be ready to share those examples.
✨Research the Borough
Familiarize yourself with the London Borough of Hounslow and its diverse community. Understanding the specific challenges residents face will help you tailor your responses and show your genuine interest in the role.
