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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver world-class service and ensure hotel standards.
- Company: Join Van Dyk by Wildes, a hotel known for its friendly atmosphere and guest satisfaction.
- Benefits: Enjoy a hands-on role with opportunities for team development and growth.
- Why this job: Be an ambassador for hospitality while making memorable experiences for guests.
- Qualifications: Experience in a similar role and strong leadership skills are essential.
- Other info: Knowledge of the Derbyshire area is a plus but not required.
The predicted salary is between 30000 - 42000 £ per year.
As discussed Guest Services Manager description for Caterer
If you want to lead a friendly, hardworking team that takes pride in their work and thrives on making our guests happy, this opportunity to join our Front of House team is perfect.
A fantastic opportunity has arisen to join Van Dyk by Wildes. We are looking for an energetic, hands-on, dynamic, and enthusiastic individual who is passionate about hospitality.
As our Guest Services Manager, you will be an ambassador for the hotel as well as the team you are leading. Managing the operations throughout the day, you will be passionate about delivering world class service to our guests, whilst ensuring standards are maintained and targets are achieved.
Being a Guest Services Manager requires a lot of skill and dedication, so you will have incredible organisational skills and attention to detail, have a hands-on approach, along with stamina and the ability to remain positive and calm when under pressure.
About you:
You will already have experience as a Guest Services Manager or similar role within a similar size hotel
You'll be motivated by ensuring your department and team consistently delivers an outstanding and memorable guest experience and will enjoy building rapport with guests and colleagues
You will have experience of leading diverse teams and will enjoy coaching and developing team members, motivating them to be their best.
You will have excellent hotel system knowledge and experience of training others to use this confidently.
Knowledge of the Derbyshire area would be an advantage but is not essential.
Most of all, you'll have a professional, organised, charming and friendly approach.
Responsibilities
Ensure all hotel standards and procedures are met
Responsibility for the Hotel operations whilst on shift
To continue to develop an effective, cohesive & competent team
To embrace and focus on the highest levels of service being delivered to our guests
Ensuring all relevant information is recorded and shared with the senior management team each day
Responsibility for the safety and security of all guests and staff
Hands-on approach to ensure all tasks are completed accurately
If you love to motivate, are always looking to spot progression and development within your team, are well organised, possess excellent communication skills, can work on your own initiative, and have a genuine desire to work in the hospitality industry;
AMRT1_UKCT
Guest Services Manager employer: Wildes Group
Contact Detail:
Wildes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Show your passion for hospitality during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Tip Number 2
Highlight your leadership skills by discussing how you've successfully managed diverse teams. Be ready to provide examples of how you've motivated and developed team members in a fast-paced environment.
✨Tip Number 3
Familiarize yourself with the hotel systems mentioned in the job description. If you have experience with similar systems, be prepared to discuss how you can train others to use them effectively.
✨Tip Number 4
Research the Derbyshire area and its attractions. Being knowledgeable about the local area can help you connect with guests and enhance their overall experience at the hotel.
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hospitality, particularly in guest services management. Emphasize your leadership skills and any relevant achievements that demonstrate your ability to deliver outstanding guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your hands-on approach. Mention specific examples of how you've motivated teams and improved guest satisfaction in previous roles.
Highlight Relevant Experience: In your application, clearly outline your previous roles in similar-sized hotels and your experience with hotel systems. This will show that you have the necessary skills to manage operations effectively.
Showcase Your Personality: Since the role requires a friendly and charming approach, let your personality shine through in your application. Use a warm tone and express your enthusiasm for leading a team and creating memorable experiences for guests.
How to prepare for a job interview at Wildes Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Demonstrate Leadership Skills
Be prepared to discuss your experience in leading diverse teams. Highlight instances where you successfully motivated and developed team members, showcasing your ability to foster a positive work environment.
✨Highlight Organizational Skills
Since the role requires incredible organizational skills, come ready with examples of how you've managed operations effectively in a busy environment. Discuss how you prioritize tasks and maintain high standards under pressure.
✨Know the Hotel Standards
Familiarize yourself with common hotel standards and procedures. Be ready to discuss how you ensure these standards are met and how you would implement them in your role as Guest Services Manager.
