Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to ensure smooth onboarding and billing processes for customers.
- Company: Be part of a rapidly growing company focused on delivering top-notch customer service.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Make a real impact in customer satisfaction while working in a dynamic team.
- Qualifications: Passion for customer service and attention to detail are essential.
- Other info: This role is perfect for those looking to set new standards in a small market.
The predicted salary is between 30000 - 42000 £ per year.
You will be a member of the Asset Performance and Operations team & report to the Customer Operations Manager. This role is central in ensuring our client delivers market-leading customer service to our customers, resulting in excellent customer satisfaction.Supported by the Customer Operations Manager and working closely with the Delivery team and our service partners, you will work to deliver successful onboarding of new metering points and revenue and cost validation in line with our Customer Experience framework, and ensure we are fully compliant with regulations and standards that apply.We are looking for an individual passionate about customer service and motivated to set a new standard of service in a small but rapidly growing market. You will be thoroughly committed to delivering for customers, ensuring their needs are considered in all decisions and processes.KEY RESPONSIBILITIES / DUTIES* Ensuring new connections and customers are onboarded on the CRM in a timely manner ensuring the meter points are generated and uploaded to the metering and billing platforms.* Co-ordinate onboarding of new sites and customers with our service partners and clients.* Validation of monthly heat bills against service level agreements (SLAs) including, metering, billing and payment collection.* Weekly validation of payments received from customers and payments provider invoicing ensuring clear reporting of revenue and costs* Collating data and assisting the business control tea…
Billing Administrator employer: Kelly Services
Contact Detail:
Kelly Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Administrator
✨Tip Number 1
Familiarize yourself with CRM systems, as you'll be responsible for onboarding new connections and customers. Understanding how to navigate these platforms will give you a significant advantage during the interview.
✨Tip Number 2
Brush up on your knowledge of service level agreements (SLAs) and billing processes. Being able to discuss how you would validate monthly heat bills and ensure compliance will demonstrate your expertise in this area.
✨Tip Number 3
Showcase your passion for customer service by preparing examples of how you've gone above and beyond for clients in previous roles. This will highlight your commitment to delivering excellent customer satisfaction.
✨Tip Number 4
Network with professionals in the energy or utilities sector. Engaging with industry peers can provide insights into best practices and may even lead to referrals that could help you land the job.
We think you need these skills to ace Billing Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Billing Administrator position. Understand the key responsibilities and how your skills align with the requirements, especially in customer service and operations.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in customer service, billing, or operations. Use specific examples that demonstrate your ability to onboard clients and manage billing processes effectively.
Showcase Your Passion: Make sure to convey your passion for customer service in your application. Explain why you are motivated to set a new standard of service and how you plan to contribute to the company's success.
Tailor Your Application: Customize your CV and cover letter for this specific role. Use keywords from the job description, such as 'onboarding', 'validation', and 'customer satisfaction', to show that you understand the position and its requirements.
How to prepare for a job interview at Kelly Services
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to meet customer needs in previous roles.
✨Understand the Role's Responsibilities
Familiarize yourself with the key responsibilities listed in the job description. Be prepared to discuss how your skills and experiences align with tasks like onboarding new customers and validating billing processes.
✨Demonstrate Attention to Detail
Since this role involves validation of bills and payments, highlight your attention to detail. Provide examples of how you've successfully managed data accuracy in past positions.
✨Prepare Questions for the Interviewers
Have thoughtful questions ready for the interviewers about the team dynamics, customer experience framework, and how success is measured in this role. This shows your genuine interest in the position and the company.
