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For Companies At a Glance
- Tasks: Be the friendly face that makes guests feel at home and ensures their stay is unforgettable.
- Company: Join Courtyard, part of Marriott International, dedicated to enhancing traveler experiences.
- Benefits: Enjoy free bus passes, meal perks, discounts, and opportunities for growth.
- Why this job: This role offers a chance to connect with people and be part of a fun, supportive team.
- Qualifications: No specific experience required, just a passion for hospitality and a positive attitude.
- Other info: Embrace a diverse workplace where your contributions are valued and recognized.
The predicted salary is between 20000 - 30000 £ per year.
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
POSITION SUMMARY
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
Rewards for work, benefits for your lifestyle
- Free Employee Bus Pass (727 airport link)
- Meals on duty
- Discounts on hotel rooms, gift shop items, food and beverage
- Learning and development opportunities
- Recognition programs
- Wellbeing programs
- Encouraging management
- Team-spirited colleagues
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
AMRT1_UKCT
Guest Experience Expert (Receptionist) - 40hrs employer: Courtyard by Marriott Aberdeen Airport
Contact Detail:
Courtyard by Marriott Aberdeen Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Expert (Receptionist) - 40hrs
✨Tip Number 1
Familiarize yourself with the Courtyard brand and its values. Understanding what makes their guest experience unique will help you align your approach during the interview and demonstrate your passion for providing exceptional service.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've gone above and beyond for guests in previous roles. This will highlight your ability to create memorable experiences, which is crucial for a Guest Experience Expert.
✨Tip Number 3
Research the local area and be ready to share insights about attractions, dining, and activities. Being knowledgeable about the surroundings will not only impress your interviewers but also show your commitment to enhancing the guest experience.
✨Tip Number 4
Demonstrate your adaptability and teamwork skills. Since the role involves being part of a small yet ambitious team, sharing experiences where you've successfully collaborated with others will resonate well with the hiring managers.
We think you need these skills to ace Guest Experience Expert (Receptionist) - 40hrs
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Guest Experience Expert position. Understand the key responsibilities and the qualities that Courtyard values in their team members.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in hospitality or customer service. Share specific examples of how you've gone above and beyond to enhance a guest's experience.
Show Your Passion: Express your enthusiasm for providing exceptional guest experiences. Use your application to convey your passion for hospitality and your desire to be part of a team that values improvement and fun.
Tailor Your Application: Customize your CV and cover letter to reflect the language and values mentioned in the job description. Make sure to align your skills and experiences with what Courtyard is looking for in a Guest Experience Expert.
How to prepare for a job interview at Courtyard by Marriott Aberdeen Airport
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for providing exceptional guest experiences. Share specific examples from your past roles where you went above and beyond to meet a guest's needs.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Discuss how you've collaborated with colleagues in previous jobs to create a positive environment and enhance the guest experience.
✨Be Ready to Discuss Problem-Solving Skills
Prepare to share instances where you successfully handled difficult situations or guest complaints. This will show your ability to think on your feet and maintain professionalism under pressure.
✨Understand the Company Culture
Familiarize yourself with Courtyard's values and mission. During the interview, align your answers with their commitment to creating memorable experiences and maintaining a people-first culture.
