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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage store operations.
- Company: Join Morrisons, the UK's fourth largest supermarket, rooted in Yorkshire's rich food heritage.
- Benefits: Enjoy competitive salary, bonuses, private healthcare, and generous employee discounts.
- Why this job: Make a real impact on customer satisfaction while developing your leadership skills in a supportive environment.
- Qualifications: Experience managing teams in fast-paced settings; strong communication and relationship-building skills required.
- Other info: We embrace diversity and encourage applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
We Make Morrisons…
From a Bradford market stall to the UK’s fourth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service.
Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities.
We’re recruiting for a high performing Customer Service Manager to help our business to continue to grow and succeed.
Customers are always at the heart of everything we do. Which is why we need the best, always leading by example and showcasing exceptional customer service.
- Reporting into the Store Manager, you will also:
- Lead and empower colleagues to always put the customer first and deliver outstanding customer service
- Listen and respond to our customers feedback and react accordingly
- Ensure market leading availability across the store.
- Work with the other Managers in store to lead a supportive and performance driven department
- Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
- Deliver training to ensure team have the capability and confidence to deliver their role
- Enable colleagues to work with confidence across various departments
- Identify and develop talent within the department
- Build effective relationships with other operating departments
- Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
- Take a leadership role within the store
- Ensure resource is planned thoroughly
How do we say thank you?
You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package.
Want more?
Our benefits package not only includes a generous bonus but you will also receive an attractive pension scheme, private healthcare as well as a colleague discount that we encourage you to share with your friends and family. We also offer a range of family friendly policies, including 26 weeks maternity and adoption leave along with neonatal and fertility leave.
Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.
What do we need from you?
- Experience of managing a team in a fast paced environment
- You will need to be a great communicator who can share knowledge, experience and best practices
- You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
- You must be adaptable to change, whilst being able to challenge effectively
- As a Manager, you will actively listen to and respond effectively to customers and colleagues
We are an equal opportunities employer and welcome applications from all sections of the community
Customer Service Manager employer: Morrisons
Contact Detail:
Morrisons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarize yourself with the core values and mission of Morrisons. Understanding their commitment to customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare examples from your past experiences that showcase your ability to lead a team in a fast-paced environment. Highlight specific instances where you empowered colleagues to deliver exceptional customer service.
✨Tip Number 3
Network with current or former employees of Morrisons to gain insights into the company culture and expectations for the Customer Service Manager role. This can provide you with valuable information to discuss during your interview.
✨Tip Number 4
Demonstrate your adaptability by discussing how you've successfully managed change in previous roles. Be ready to share strategies you've used to maintain team morale and performance during transitions.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and team management. Use specific examples that demonstrate your ability to lead a team and deliver exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership skills. Mention how you can contribute to Morrisons' mission of putting customers first and improving service delivery.
Highlight Relevant Experience: In your application, emphasize any previous experience in retail, hospitality, or service industries. Discuss specific achievements that demonstrate your capability to manage teams and enhance customer satisfaction.
How to prepare for a job interview at Morrisons
✨Showcase Your Customer-Centric Mindset
Make sure to highlight your passion for exceptional customer service. Share specific examples from your past experiences where you went above and beyond to meet customer needs, as this aligns perfectly with the company's core values.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in managing teams in fast-paced environments. Be ready to provide examples of how you've empowered colleagues and led by example to achieve outstanding performance.
✨Communicate Effectively
As a Customer Service Manager, strong communication skills are essential. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you have shared knowledge and best practices with your team in the past.
✨Be Adaptable and Open to Change
The ability to adapt to change is crucial in this role. Think of instances where you've successfully navigated changes in the workplace and how you managed to keep your team motivated and focused during those transitions.
