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- Tasks: Lead a team to maximize sales and deliver exceptional customer experiences.
- Company: Russell & Bromley is a luxury fashion brand with over 40 stores in the UK and Ireland.
- Benefits: Join a growing company with opportunities for personal and professional development.
- Why this job: Be part of an exciting growth phase and help shape the future of a family-owned brand.
- Qualifications: Minimum two years of retail management experience and strong leadership skills required.
- Other info: This role is based on-site at Westfield Stratford City, London.
The predicted salary is between 36000 - 60000 £ per year.
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Direct message the job poster from Russell & Bromley
Talent Acquisition Partner at Russell & Bromley Ltd
Location | Westfield Stratford City, London
Workplace Type | On-Site
Contract | Full Time
About the Company
Russell & Bromley is the destination luxury fashion footwear and accessories brand for the everyday. A leading force in British fashion, we operate over 40 stores across the UK and Ireland.
Combining European craftsmanship with a distinct British aesthetic, Russell & Bromley offers iconic styles and on-trend designs that empower people to feel exceptional every day. Founded in Lewes in 1880 from a love story between Albion Russell’s daughter, Elizabeth, and George Bromley, the business remains family-owned, operated, and proudly independent.
Russell & Bromley is entering an exciting period of growth with Vision 2030, a bold five-year roadmap to fuel future success under the leadership of CEO Andrew Bromley. Strategic priorities include brand and product transformation, expansion of our UK & Ireland retail footprint, and accelerated international growth. This is an exciting time to join, coinciding with the launch of our first seasonal collection with Creative Director Daniel Beardsworth-Shaw and the relocation of our Global HQ to Kingly Street, Soho – now home to our in-house design, creative, and product studios.
Do you want to be part of our next chapter?
About the Role
As a Store Manager, you will lead and inspire your team to maximise sales, drive profitability, and deliver an exceptional customer experience. You will be responsible for all aspects of store performance, from operational efficiency to staff development.
Key Responsibilities:
- Lead and develop a strong, cohesive management team.
- Maximise store performance by driving sales and achieving KPIs.
- Maintain store administration, stock security, and cash desk procedures.
- Set high standards for team morale, appearance, timekeeping, and professionalism.
- Communicate effectively with staff and management on all key business matters.
- Ensure a consistently high standard of customer service.
- Plan and evaluate window and interior displays in line with brand guidelines.
- Manage staff issues professionally, ensuring a positive and productive work environment.
- Recruit, train, and develop team members, supporting their full potential.
About You
- A minimum of two years\’ retail management experience.
- A motivational leader with strong communication skills.
- Resilient, approachable, and adaptable, with a sense of humour.
- Passionate about customer experience, with a focus on delivering excellence consistently.
- Commercially aware, with the ability to drive performance and team engagement.
Due to the high volume of applications, we regret that we will only be able to contact successful candidates within two weeks.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Sales, Management, and Customer Service
- Industries
- Retail, Retail Apparel and Fashion, and Retail Luxury Goods and Jewelry
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Store Manager - Stratford employer: Russell & Bromley
Contact Detail:
Russell & Bromley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Stratford
✨Tip Number 1
Familiarize yourself with Russell & Bromley's brand values and product offerings. Understanding their luxury fashion footwear and accessories will help you connect with the company's vision and demonstrate your passion during the interview.
✨Tip Number 2
Highlight your leadership experience in retail management. Be prepared to share specific examples of how you've motivated teams, driven sales, and improved customer experiences in your previous roles.
✨Tip Number 3
Showcase your ability to adapt and handle challenges. Russell & Bromley values resilience and adaptability, so think of instances where you've successfully navigated difficult situations or changes in a retail environment.
✨Tip Number 4
Prepare to discuss your approach to staff development and training. As a Store Manager, you'll be responsible for nurturing talent, so be ready to explain how you've supported team members in reaching their full potential.
We think you need these skills to ace Store Manager - Stratford
Some tips for your application 🫡
Understand the Brand: Familiarize yourself with Russell & Bromley’s history, values, and product offerings. This knowledge will help you tailor your application to reflect your alignment with their brand ethos.
Highlight Relevant Experience: Emphasize your retail management experience, particularly any achievements in driving sales and improving customer service. Use specific examples to demonstrate your leadership skills and ability to develop a cohesive team.
Showcase Your Communication Skills: Since effective communication is key for this role, make sure to illustrate your strong communication abilities in your application. Mention instances where you successfully managed staff or resolved issues.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your passion for customer experience and your understanding of the luxury retail market. Make it clear why you want to be part of Russell & Bromley’s exciting growth journey.
How to prepare for a job interview at Russell & Bromley
✨Show Your Leadership Skills
As a Store Manager, you'll need to lead and inspire your team. Be prepared to share examples of how you've successfully managed a team in the past, highlighting your ability to motivate and develop staff.
✨Demonstrate Your Customer Focus
Russell & Bromley values exceptional customer experiences. Think of specific instances where you went above and beyond for a customer, and be ready to discuss how you would maintain high standards of service in the store.
✨Know the Brand Inside Out
Familiarize yourself with Russell & Bromley's history, values, and product offerings. Showing that you understand the brand's aesthetic and mission will demonstrate your genuine interest in the role.
✨Prepare for Performance Metrics Discussion
Be ready to talk about how you've driven sales and achieved KPIs in previous roles. Use concrete numbers and examples to illustrate your commercial awareness and ability to enhance store performance.
