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For Companies At a Glance
- Tasks: Be the go-to person for clients, ensuring their success and satisfaction with our SaaS products.
- Company: Join a fast-growing SaaS company focused on employee recognition and workplace culture.
- Benefits: Enjoy remote work options, excellent pension, and competitive reward schemes.
- Why this job: Experience a dynamic culture with opportunities for growth and collaboration with top industry leaders.
- Qualifications: Confident in managing B2B relationships, preferably with experience in SaaS and enterprise accounts.
- Other info: Work in a supportive team of 19, with a focus on continuous learning and innovation.
The predicted salary is between 34000 - 52000 £ per year.
The Opportunity
- The company's SaaS products are bang on trend; employee recognition and rewards, helping their clients to build excellent workplace cultures, which improves retention
- Impressive company growth; they have 3,000 existing clients (98% retention rate)
- Their own staff retention is excellent, due to the quality of their culture
- Top quality Managing Director in Europe, he is great to work with
- The Head of Customer Success has a long tenure at the business, because; “no two days are the same, I love the culture here and I have always been given opportunities to progress”
- Two days working from home (Thursday, Friday)
Company Overview
Rewards and employee recognition SaaS business, helping medium-large organisations to enhance their culture, retention and improve leadership capabilities. Their products are supported by an internal research institute, who analyse workplace culture and the psychology of motivation.
Team Overview
Join a Client Success team of 19 people.
The Role
- Customer first mindset; key point of contact for clients, ensuring retention and growth of client accounts through world class account management
- Provide technical and product support; working with internal stakeholders on growth opportunities
- Customer Onboarding and Training – ensuring clients have a great onboarding experience and provide continuous training to get the most value out of their program solution
- Strategic Thinking – proactive with your ideas to offer solutions to clients, ensure they always have the most appropriate products and services to deliver success
- Working with the sales team on opportunities for existing account growth
- Manage projects and prioritise workloads
- Build an extensive understanding of the tools available to advise clients on solutions that achieve their goals and meet their tech needs
The Person
- Confident Account Manager, working with C-suite business partners across the globe
- Experience in B2B client relationship management of £10m+ Enterprise accounts
- Experience working with a Pharmaceutical business is desired but not essential
- Experience of SaaS account support is preferable
- Builds long-lasting relationships with key contacts
- Proactive approach to work, thrive on change and excited about continuous learning
- Organised, creative and excellent project management skills
The Details
- Contract: Permanent
- Salary: £40,000 – £46,000 depending on experience
- Working: 3 days in the office (Mon, Tues, Weds), 2 working from home
- Benefits: Excellent pension, competition and reward schemes
Account Manager employer: The Career Agent
Contact Detail:
The Career Agent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarize yourself with the company's SaaS products and their impact on workplace culture. Understanding how employee recognition and rewards work will help you speak confidently about their value during interviews.
✨Tip Number 2
Highlight your experience in B2B client relationship management, especially with large enterprise accounts. Be ready to share specific examples of how you've successfully managed and grown client relationships in the past.
✨Tip Number 3
Showcase your proactive approach and strategic thinking skills. Prepare to discuss instances where you've identified growth opportunities for clients and how you implemented solutions that led to success.
✨Tip Number 4
Emphasize your project management skills and ability to prioritize workloads. Be prepared to explain how you manage multiple projects simultaneously while ensuring excellent client service and satisfaction.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Understand the Company Culture: Research the company's values and culture, especially their focus on employee recognition and rewards. Tailor your application to reflect how your experience aligns with their mission of enhancing workplace cultures.
Highlight Relevant Experience: Emphasize your experience in B2B client relationship management, particularly with enterprise accounts. If you have worked with SaaS products or in the pharmaceutical sector, make sure to mention this as it is preferred.
Showcase Your Skills: Demonstrate your project management skills and proactive approach in your application. Provide examples of how you've successfully managed client accounts and contributed to growth opportunities.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention your excitement about continuous learning and adapting to change, which aligns with the company's dynamic environment.
How to prepare for a job interview at The Career Agent
✨Showcase Your Customer-Centric Mindset
Emphasize your experience in account management and how you've prioritized customer needs in previous roles. Be ready to share specific examples of how you've successfully retained clients and contributed to their growth.
✨Demonstrate Strategic Thinking
Prepare to discuss how you approach problem-solving and offer innovative solutions. Think of instances where you've proactively identified opportunities for clients and how that led to successful outcomes.
✨Highlight Your Technical Knowledge
Since the role involves providing technical support, be prepared to talk about your familiarity with SaaS products and any relevant tools. Show that you can effectively communicate complex information to clients.
✨Build Rapport with Interviewers
Given the importance of relationship-building in this role, focus on establishing a connection with your interviewers. Use active listening and engage them with thoughtful questions about the company culture and team dynamics.
