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- Tasks: Lead a team to support high-risk offenders in a community setting.
- Company: Join SIG, a not-for-profit transforming lives through empowering change.
- Benefits: Enjoy 25 days annual leave, training opportunities, and a cycle-to-work scheme.
- Why this job: Make a real impact while working in a supportive, inclusive environment.
- Qualifications: Experience in criminal justice and strong leadership skills required.
- Other info: Flexible working options and a commitment to diversity and inclusion.
The predicted salary is between 28000 - 40000 £ per year.
Location: Elephant and Castle (around a 7 - 10 minute walk) onsite working, step free access
Salary: £33,200
Shift Pattern: Monday to Friday on rota which can vary between 08:00 - 16:00, 09:00 - 17:00, and 14:00 - 22:00. You will also take part in the out of hours on call service for managers. Home working available one day per month, one evening per week, and no bank holiday working.
About the role
We're seeking a Deputy Service Manager to join our Independent Approved Premises (IAP), commissioned by Criminal Justice Service (IAP) which works with high risk offenders who have left prison. Penrose Drive is a community setting, rather than custodial where residents can go out in the community if they do not have restrictions on their license. Security is therefore flexible in both design and operation. The team work in a multi disciplinary approach, working alongside probation services, job centres, mental health teams, and other community partners.
You will lead the team by providing line management and leadership support to enable and empower the team to deliver high quality support to our residents. You will ensure a quality service is delivered in line with our contractual requirements, and will encourage the creation of a psychologically informed environment, which provides person centred support.
The role includes:
- Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
- Support the Service Manager in leading the day to day operational delivery of the service
- Risk Management ownership, ensuring processes and policies are followed
- Property and Housing Management, ensuring the accommodation meets our requirements, and repairs and maintenance are regularly reported and completed
- Financial Management, including petty cash and budget management
- Contract management and Internal auditing, admin, and general other duties as required.
About you
We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly within the criminal justice system and can support the team in delivering excellence. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!
- Experience of working within a criminal justice system environment
- Ability to lead a team to achieve service KPI's
- Ability to provide advice, support and guidance to a team on all aspects of the service such as resident related enquiries which can include housing, mental health support, signposting
- Ability to promote the service externally to enhance reputation in the area and with partner organisations
- Willingness and ability to work flexibly to meet service needs
- IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
- Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Eligibility to register with Blue Light Discount Card
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
- Be part of an organisation which believes good care and support improves lives.
- Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check and BPSS check. We encourage applicants from all backgrounds. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Deputy Service Manager employer: Social Interest Group
Contact Detail:
Social Interest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Service Manager
✨Tip Number 1
Familiarise yourself with the criminal justice system and the specific challenges faced by high-risk offenders. Understanding these nuances will help you demonstrate your knowledge during interviews and show that you're genuinely passionate about making a difference.
✨Tip Number 2
Network with professionals in the field of social care and criminal justice. Attend relevant events or join online forums to connect with others who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you empower teams. Think of specific examples from your past experiences where you've successfully led a team, especially in challenging environments, as this aligns with the role's requirements.
✨Tip Number 4
Research StudySmarter and our values thoroughly. Be ready to articulate how your personal values align with ours, particularly around ambition, empowerment, inclusivity, and transparency, as this will resonate well with the hiring team.
We think you need these skills to ace Deputy Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the criminal justice system and any leadership roles you've held. Use specific examples that demonstrate your ability to manage teams and deliver quality services.
Craft a Compelling Cover Letter: In your cover letter, express your passion for working with high-risk offenders and your understanding of their needs. Mention how your values align with those of the organisation, particularly around inclusivity and empowerment.
Highlight Relevant Skills: Emphasise your IT proficiency and experience with case management systems. Also, showcase your ability to work flexibly and your knowledge of mental health support, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Social Interest Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Deputy Service Manager. Be prepared to discuss how your experience aligns with the specific duties, such as line management and risk management.
✨Showcase Your Leadership Skills
As this role involves leading a team, be ready to provide examples of your leadership style and how you've successfully managed teams in the past. Highlight any experiences where you've empowered others or improved team performance.
✨Demonstrate Knowledge of the Criminal Justice System
Familiarise yourself with the challenges faced by individuals within the criminal justice system. Be prepared to discuss how you can support residents effectively, especially regarding mental health and housing issues.
✨Align with Company Values
Study the values of the organisation, such as Ambition, Empowerment, Inclusivity, and Transparency. Think of examples from your past that demonstrate how you embody these values and be ready to share them during the interview.
