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For Companies At a Glance
- Tasks: Lead and inspire a team of outbound agents to achieve sales targets.
- Company: Join a dynamic company in Manchester with a focus on growth and success.
- Benefits: Enjoy an uncapped OTE, competitive salary, and opportunities for professional development.
- Why this job: Be part of a supportive culture that values mentorship and continuous improvement.
- Qualifications: 3+ years in a management role with proven sales leadership experience required.
- Other info: Must be proficient in Salesforce and have strong analytical skills.
The predicted salary is between 28000 - 32000 £ per year.
Senior Sales Manager
Manchester Office
£35,000-£38,000 (OTE £47,000-£54,000 uncapped)
Purpose
As an operational Team Lead, you will manage, motivate and inspire your team of outbound agents. You will mentor, support and develop your team to allow them to gain knowledge and understanding of their business area and the company to ensure the business's success!
You will have an excellent ‘can-do’ attitude and be able to adapt to ever-changing business requirements!
Day-to-day responsibilities include but are not limited to the below:
- Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIs
- Ongoing development planning to drive performance through effective communication and documentation
- Plan for the week/month ahead based on current issues and analysis of the previous week/month’s stats
- Deliver weekly plans through daily performance & stat reviews
- Performing coaching, 1:1’s, agent contribution reviews, conduct & behaviours reviews in line with policies
- Deliver documentation based on the constant coaching and improvement of their team
- All compliance is adhered to by ensuring paperwork is clear, concise and legible with all areas completed for review by senior management
- Keep up to date with any campaign/company updates and changes
Key Requirements :
- Must have at least 3 years experience in a management position leading a sales team to targets
- Competent user of salesforce
- Uses statistical analysis to implement long-term and short-term fixes
- Set a constant example in terms of behaviour and setting standards
- Always consistent and professional
- Manages and assists in performance improvements
- Analytical and problem-solving skills – have the ability to interpret MI and deliver Action Plans
- Good understanding of Inbound and Outbound telephony/dialler systems
- Excellent communication skills – effective coaching skills; the ability to build relationships & can motivate staff
- Excellent people management skills
- The proactive and decisive approach to problem-solving
Telesales Manager employer: The City Recruiter
Contact Detail:
The City Recruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Manager
✨Tip Number 1
Showcase your leadership skills during the interview. Prepare examples of how you've successfully managed and motivated a sales team in the past, focusing on specific outcomes and improvements.
✨Tip Number 2
Familiarize yourself with Salesforce and any relevant telephony systems before your interview. Being able to discuss your experience with these tools will demonstrate your competence and readiness for the role.
✨Tip Number 3
Prepare to discuss your analytical skills. Think of instances where you've used data to drive performance improvements or solve problems within your team, as this aligns with the job's requirements.
✨Tip Number 4
Research StudySmarter and its values. Understanding our company culture and how you can contribute will help you connect with the interviewers and show that you're a great fit for the team.
We think you need these skills to ace Telesales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing sales teams, particularly focusing on your ability to meet targets and KPIs. Use specific examples that demonstrate your leadership skills and achievements in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Telesales Manager position. Discuss how your background aligns with the key requirements listed in the job description, such as your experience with Salesforce and your coaching abilities.
Showcase Your Analytical Skills: Since the role requires strong analytical and problem-solving skills, include examples of how you've used statistical analysis to drive performance improvements in your previous positions. This will show that you can interpret data effectively.
Highlight Communication Skills: Effective communication is crucial for this role. Provide examples of how you've successfully built relationships and motivated your team in past experiences. This could be through coaching sessions or performance reviews.
How to prepare for a job interview at The City Recruiter
✨Show Your Leadership Skills
As a Telesales Manager, you'll be leading a team. Be prepared to discuss your previous management experiences and how you've motivated and inspired your teams in the past. Share specific examples of how you’ve driven performance and achieved targets.
✨Demonstrate Your Analytical Abilities
Since the role requires using statistical analysis to implement fixes, be ready to talk about your experience with data interpretation. Discuss how you've used metrics to inform decision-making and improve team performance.
✨Highlight Your Communication Skills
Effective communication is key in this role. Prepare to showcase your coaching skills and how you've built relationships with your team members. Consider sharing a story where your communication made a significant impact on team dynamics or performance.
✨Be Adaptable and Proactive
The job description emphasizes adaptability to changing business requirements. Think of examples where you've successfully navigated change or solved problems proactively. This will demonstrate your ability to thrive in a dynamic environment.
