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- Tasks: Diagnose repairs, raise orders, and coordinate with contractors to ensure timely job completion.
- Company: Join Islington's Housing Services team dedicated to enhancing customer experience in housing repairs.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and skill development.
- Why this job: Be part of a team that values efficiency and customer satisfaction while making a real impact.
- Qualifications: No specific qualifications required; just bring your organizational skills and a passion for helping others.
- Other info: Ideal for high school and college students looking for hands-on experience in a supportive setting.
The predicted salary is between 28800 - 43200 £ per YARD.
Housing Repairs Co-ordinators Islington Job Role To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments. To work closely with repairs supervisors, as a part of the Housing Services team to plan and co-ordinate the working day of Operatives to ensure all works are appointed to the satisfaction of the customer, while maximising efficiency and completing each task within the specified time allocations. To ensure all trade resources are utilised to their full potential, while maintaining customer focus and seeking to enhance the customer experience. To actively manage the workload of multiple operatives, monitoring timings and ensure job completion by the end of each working day. Reallocating scheduled jobs to operative contractors readily available to ensure all resources are effectively utilised. To action unscheduled jobs and ensure that all emergency and planned repairs are carried out as per our service agreement and within priority target times. To raise order on IT systems, plan and dispatch jobs to the best placed operatives or contractor with the right skills to complete the repair first time. To work with our Materials team to ensure all material required for each job/task is available and recorded, with all parties notified of any unexpected delays, to include letters to tenants where jobs/task may need to be re-scheduled and updating in-house systems accordingly. To ensure follow on appointments with customers are arranged and confirmed with the customer, where jobs require more than one visit to complete
Repairs Coordinator employer: Hatched Recruitment Group
Contact Detail:
Hatched Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Coordinator
✨Tip Number 1
Familiarize yourself with the IT systems commonly used in housing repairs coordination. Understanding how to efficiently raise orders and manage schedules will give you a significant advantage during the interview process.
✨Tip Number 2
Highlight any experience you have in managing multiple tasks or operatives simultaneously. Being able to demonstrate your organizational skills and ability to prioritize effectively will resonate well with our team.
✨Tip Number 3
Showcase your customer service skills. Since this role involves enhancing the customer experience, be prepared to discuss how you've successfully managed customer expectations and resolved issues in previous roles.
✨Tip Number 4
Research common challenges faced in housing repairs and think about how you would address them. This will not only prepare you for potential interview questions but also show us that you're proactive and solution-oriented.
We think you need these skills to ace Repairs Coordinator
Some tips for your application 🫡
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How to prepare for a job interview at Hatched Recruitment Group
✨Understand the Role
Make sure you have a clear understanding of the Repairs Coordinator role. Familiarize yourself with the responsibilities, such as diagnosing repairs, managing operatives, and ensuring customer satisfaction. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your IT Skills
Since the role involves raising orders on IT systems, be prepared to discuss your experience with relevant software. Highlight any specific systems you've used in the past and how you efficiently managed tasks through technology.
✨Emphasize Customer Focus
Customer satisfaction is key in this role. Be ready to share examples of how you've enhanced customer experiences in previous positions. Discuss your approach to handling complaints or unexpected delays, and how you keep customers informed.
✨Demonstrate Time Management Abilities
The ability to manage multiple operatives and ensure timely job completion is crucial. Prepare to discuss your strategies for prioritizing tasks and reallocating jobs effectively. Use specific examples to illustrate your organizational skills.
