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For Companies At a Glance
- Tasks: Support logistics by managing freight movement via Air, Ocean, or Road.
- Company: Join DHL Global Forwarding, a leader in global freight forwarding with 31,000 experts worldwide.
- Benefits: Enjoy a competitive salary, benefits like permanent position potential, and professional development.
- Why this job: Be part of a team recognized as a Great Place to Work, driving digitalization and decarbonization.
- Qualifications: 5 GCSE passes including English & Maths are required.
- Other info: This is a 24-month apprenticeship leading to a Level 2 Customer Service qualification.
Job Description
Who is DHL Global Forwarding (DGF)?
DHL Global Forwarding (DGF) is part of DHL Group. While DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,200 of us based in the UK across 15 different sites.
As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight. You name it, we’ve shipped it – from brown bears, to aircraft engines, to lifesaving medicines! We are also proud to partner with key global sporting series, movie franchises and music tours.
At DHL Global Forwarding UK, we’re not simply about Freight Forwarding, we’re about connecting people and improving lives. At present, this includes driving the digitalisation and decarbonisation of our industry.
Our people are at the heart of what we do and we’re committed to helping our Forwarders realise their full potential, supported by our own development journey – Certified International Forwarder (CIF).
We are extremely passionate about our people and what we do, which is why DHL Global Forwarding UK is recognised as a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered.
Role Overview:
As an Operations Apprentice you’ll develop towards becoming an International Freight Forwarder, whose overall aim is to manage or support our Customers’ logistics by arranging the movement of Freight via Air, Ocean or Road. This can include Exporting and Importing Goods from and to the UK and across the World.
Key Activities:
•Develop relationships with customers (internal/external)
•Ensure all customer enquiries are responded to promptly and professionally
•Adhere to Customs Compliance procedures and documentation
•Ensure each ‘Job File’ is fully and accurately completed
•Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
•Work with DGF departments on freight planning and coordination
•Liaise with DGF Transport & Warehouse teams on freight planning and coordination
•Liaise with overseas offices on planning and coordination
•Maintain mandatory KPI’s through the Company's Freight Forwarding system
•Use Company systems to create, manage and maintain the movement of freight
•Update the Company’s customer complaints system with all required inputs
•Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g.anti-corruption.
•Contribute to the ‘First Choice’ continuous improvement program
•Participate in Monthly Team briefing sessions and weekly performance dialog meetings
•Complete all statutory and mandatory training as and when required
Qualifications required:
•5 x GCSE passes including English & Maths
What do we offer?:
The Apprenticeship will be for a 24 month Fixed Term Contract, with the aim that Apprentices move into a permanent position within the business – subject to a suitable vacancy being available and in line with the selection process for the role. We also offer a competitive salary with incremental increases and benefits in line with permanent employees.
The successful applicant will be working towards a Level 2 Customer Service Apprenticeship.
Operations Apprentice employer: DHL Global Forwarding
Contact Detail:
DHL Global Forwarding Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Apprentice
✨Tip Number 1
Familiarize yourself with the logistics and freight forwarding industry. Understanding key terms and processes will help you stand out during interviews and discussions with potential colleagues.
✨Tip Number 2
Network with current employees or alumni who have worked at DHL Global Forwarding. They can provide valuable insights into the company culture and what it takes to succeed in the Operations Apprentice role.
✨Tip Number 3
Demonstrate your customer service skills in any interactions you have. Since the role involves developing relationships with customers, showcasing your ability to communicate effectively and professionally is crucial.
✨Tip Number 4
Stay updated on the latest trends in digitalization and decarbonization within the logistics sector. Showing that you are informed about these initiatives can set you apart as a forward-thinking candidate.
We think you need these skills to ace Operations Apprentice
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Operations Apprentice position. Understand the key activities and qualifications required, as this will help you tailor your application.
Highlight Relevant Skills: In your CV and cover letter, emphasize any relevant skills or experiences that align with the responsibilities of the role, such as customer service experience, teamwork, and attention to detail.
Craft a Strong Cover Letter: Write a personalized cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at DHL Global Forwarding and how you can contribute to their mission.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at DHL Global Forwarding
✨Research DHL Global Forwarding
Before your interview, take some time to learn about DHL Global Forwarding's history, values, and services. Understanding their role in the logistics industry and their commitment to digitalisation and decarbonisation will show your genuine interest in the company.
✨Prepare for Customer Interaction Scenarios
As an Operations Apprentice, you'll be dealing with customers regularly. Think of examples from your past experiences where you successfully handled customer inquiries or resolved issues. Be ready to discuss these scenarios during the interview to demonstrate your customer service skills.
✨Familiarize Yourself with Compliance Procedures
Since adherence to Customs Compliance procedures is crucial in this role, brush up on what these entail. Being able to discuss compliance and how it impacts freight forwarding will highlight your readiness for the position.
✨Show Enthusiasm for Continuous Improvement
DHL values continuous improvement, so be prepared to talk about how you can contribute to their 'First Choice' program. Share any ideas you have for improving processes or enhancing customer service, as this will reflect your proactive attitude.
