Guest Experience Facilitator (Apply in minutes)

Reference: 1893472 Job title: Hospitality Assistant Salary: £24,739 rising to £26,584 after 12 months, plus an allowance of £600 per annum Location: Portsmouth Area Closing Date: Tuesday 17th December 2024 at 23:59 Location: Portsmouth Area Hours: Full time – 42 hours (shifts of early and late starts between 07:30 & 20:00) The Role As a Hospitality Assistant, youll be a key member of the housekeeping and front of house team delivering an outstanding service to all visitors of our residential training centre. Youll carry out a wide variety of tasks that will ensure our students can concentrate on their studies and the training theyre undertaking. Day to day, youll be on hand to clean communal areas, serve meals and prepare training rooms. As trainees go about their day, youll tidy communal areas and ensure bedrooms are perfectly presented. In everything you do, youll be efficient, helpful and friendly. This is the perfect role for someone who loves working in hospitality but wants to say goodbye to long and unsociable hours. Occasional weekend work is expected, but youll be paid overtime when you volunteer for it. Plus, your shift hours will be between 07:30-20:00 (either an early or late start). About You Were looking for an adaptable person, able to undertake a range of hospitality tasks , and whos passionate about providing excellent customer service. Someone who loves to get stuck in and keep things ticking over. Youll be as keen to have a conversation during dinner service as you are to efficiently meet and greet new arrivals. Its all about taking care of everything in the background so everyone feels welcome and comfortable. Youre hard working and happy to contribute positively to the work of your team. You can follow the lead as well as take it, working confidently unsupervised. Youre adaptable, flexible and discreet. You dont need any qualifications for this role, just customer service experience (ideally having worked in catering or a hotel) and a proactive approach to your work. Above all, youll have a positive attitude as you play a crucial part in creating an inclusive, enjoyable environment where people feel at ease and at home. Training and Development As well as all the training you need to get the best start in your role, youll receive ongoing training to help you thrive. When you join us, youll attend a 3-5-day induction and get loads of support (including a buddy) to help you settle in, as well as COSHH (Control of Substances Hazardous to Health), Manual Handling, Health and Safety, and Fire Prevention training. And ongoing opportunities will be available to you, so you can continue to develop with us, and drive your career the way you want to. Rewards and Benefits Youll receive a starting salary of £24,739 rising to £26,584 after 12 months with an allowance of £600 per annum, plus other benefits including: 25 Days Annual Leave automatically rising to 30 days after 5 years service, and an additional 10.5 days public and privilege holidays Opportunities to be recognised through our employee performance scheme Interest-free season ticket loan Excellent pension scheme Cycle to work scheme Facilities such as a gym, restaurant and on-site coffee bars (at some locations) Paid parental and adoption leave. Equal Opportunities Diversity and inclusion are critical to our mission. This includes diversity in every sense of the word: those with different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking and those with disabilities or neurodivergent conditions. We therefore welcome and encourage applications from everyone, including those from groups that are under-represented in our workforce such as women, those from an ethnic minority background, people with disabilities and those from low socio- economic backgrounds. Were Disability Confident We are proud to have achieved Leader status within the DWPs Disability Confident scheme. This is aimed at encouraging employers to think differently about disability and take action to improve how they recruit, retain and develop disabled people. Being Disability Confident, we aim to offer a person- to-person interview to any candidate who self-identifies as disabled and meets the essential criteria for the role. This is our Offer of Interview (OOI). To secure an interview for this vacancy, the essential criteria (in order of application process) are: To be assessed at application form sift: Experience of working in a customer service environment Demonstrate the ability to work independently and as part of a team Eligibility This role is for a government organisation which requires the highest security clearance, known as Developed Vetting (DV). The requirement for security clearance means you will need to be British and to have lived in the UK for at least 7 of the last 10 years but we do assess each case individually. There are some common exceptions, like studying abroad, living overseas with parents, or serving with HM Forces. Well just need references for the time you lived abroad. Closing Date: Tuesday 17th December 2024 at 23:59 Apply for this role via the Apply Now button below.