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- Tasks: Support and maintain software solutions while ensuring customer satisfaction.
- Company: Eyelit Technologies specializes in manufacturing management software, enhancing production efficiency and quality.
- Benefits: Enjoy competitive pay, 25 days off, health insurance, and a dynamic work culture.
- Why this job: Make a real impact on customer satisfaction and be part of a growing team.
- Qualifications: 2-4 years experience with OOP languages like C#, Java, or Python required.
- Other info: Join a diverse team committed to solving complex problems in manufacturing.
The predicted salary is between 28800 - 43200 £ per year.
To set you up for success, this position requires you to have: (Mandatory)
- Hands-on experience with OOP
- Passion for programming
- Technical problem-solving skills
- The ability to analyse and interpret codes
- Software support experience
- Security clearance will be required (if appointed)
Summary:
Due to expansion and growth, we are seeking a Technical Support Engineer II (TSE II) to support our MES-M product line. As part of our Professional Services Team, you will play a crucial role in delivering key performance metrics for the Professional Services Team.
The Technical Support Engineer II will be the face of business for all customers implementing MES-M software. You will have direct impact on customer satisfaction (measured by CSAT and quarterly business reviews), value realization, and contract renewals.
Who are we?
Eyelit Technologies provides a suite of manufacturing management software products including Manufacturing Execution Systems (MES), Manufacturing Operations Management (MOM) and Advanced Planning and Scheduling (APS) through our MES-E, MES-M and APS-O product portfolios. We deliver rapid, tangible improvements to manufacturing KPIs such as asset utilization, production efficiency, labour productivity, product quality, and on-time, in-full delivery.
What you will be doing:
- Support and maintain existing software and customer solutions – working to maintain target ticket backlog, issue response and resolution and ultimately customer satisfaction.
- Specifying, developing, and testing interfaces to third party systems – enabling efficient and effective on boarding of new customers
- Providing first and second line support to customers
- Interpret and analyse user requirements
- Write innovative, scalable, robust software solutions for our clients
- Work closely with project managers, other implementation consultants, and sales and marketing professionals to seek out and identify opportunities for future expansion
- Designing, implementing, and debugging database queries to solve real-world problems
- Supporting project implementations from initial customer training through to post implementation support phase
- Build new screens, dashboards and user interfaces using the MES-M designer
- Help drive improvements on the department’s Measurable Objectives
- Assist in training of Level 1 team members
- Coordinate with Development and QA teams on requests and changes
- Ability to work and learn independently
What you bring:
- Basic understanding of fundamental programming concepts
- Knowledge or relevant experience with an Object-Oriented Programming language such as C# (preferred), Java, Python, etc.
- Some understanding of back-end/full stack development
- Knowledge of SQL or Oracle databases
- Knowledge of Linux (Commands) and Windows OS
- The ability to assess and prioritize tasks effectively
- 2-4 years experience
Cherry on top:
- Experience in a manufacturing environment
- Experience in change control procedures
- Prior application support experience
What We Offer:
- Competitive compensation
- Learning and Development opportunities
- Dynamic company culture
- 25 days annual leave
- Health Insurance for Employee; 100% employer paid
- Salary sacrifice schemes
- 5% employer pension contribution
Hiring Process Simplified :
- Phone Screen with Caroline, our HR Partner
- 1st Interview with Sara, Manager, Technical Support
- 2nd Technical/Cultural Interview with Phoebe, Technical Support Engineer
- Offer
Curious? Here’s a bit more about us:
Eyelit Technologies provides a suite of manufacturing management software products including Manufacturing Execution Systems (MES), Manufacturing Operations Management (MOM) and Advanced Planning and Scheduling (APS) through our Eyelit, MESTEC and Optessa product portfolios. We deliver rapid, tangible improvements to manufacturing KPIs such as asset utilization, production efficiency, labor productivity, product quality, and on-time, in-full delivery.
Join us in our mission – to deliver and support with world-class customer service, easy-to-use, high-quality manufacturing management solutions that increase productivity and worker performance, and the bottom line for our customers. Please visit us at for additional information.
Eyelit is committed to promoting a culture of diversity, equity, and inclusion. We believe all employees share the responsibility of upholding our commitment to our values and encourage candidates from a wide range of backgrounds, perspectives, and lived experiences to join us in solving the world’s hardest problems.
Eyelit is committed to making the job application process accessible to everyone. If you are living with a disability (visible or not visible) and need to request reasonable accommodation for any part of the application or hiring process, please let us know how we can help by reaching out to
Technical Support Engineer II employer: Eyelit Technologies
Contact Detail:
Eyelit Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer II
✨Tip Number 1
Familiarize yourself with Object-Oriented Programming (OOP) concepts, especially in languages like C#, Java, or Python. This will not only help you understand the technical requirements better but also demonstrate your passion for programming during interviews.
✨Tip Number 2
Brush up on your SQL and database management skills. Being able to design and implement database queries is crucial for this role, so consider working on small projects that involve database interactions to showcase your abilities.
✨Tip Number 3
Gain some hands-on experience with Linux commands and Windows OS. Understanding the environments where the software operates will give you an edge in troubleshooting and supporting customers effectively.
✨Tip Number 4
Prepare for the interview process by practicing common technical support scenarios. Think about how you would handle customer issues and be ready to discuss your problem-solving approach, as customer satisfaction is a key metric for this role.
We think you need these skills to ace Technical Support Engineer II
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your hands-on experience with Object-Oriented Programming (OOP) and any relevant software support experience. Use specific examples from your past roles to demonstrate your technical problem-solving skills.
Show Your Passion for Programming: In your cover letter or personal statement, express your passion for programming. Discuss what excites you about coding and how it drives you to solve problems effectively.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Mention your familiarity with SQL, Oracle databases, and any experience in a manufacturing environment, as these are key aspects of the role.
Prepare for Technical Questions: Since the role involves interpreting and analyzing user requirements, be ready to discuss your approach to problem-solving and provide examples of how you've successfully implemented solutions in the past during interviews.
How to prepare for a job interview at Eyelit Technologies
✨Show Your Passion for Programming
Make sure to express your enthusiasm for programming during the interview. Share specific examples of projects you've worked on, especially those that involved Object-Oriented Programming languages like C#. This will demonstrate your hands-on experience and passion for the field.
✨Demonstrate Technical Problem-Solving Skills
Prepare to discuss how you've tackled technical challenges in the past. Be ready to walk through your thought process when analyzing and interpreting code, as well as how you approached problem-solving in previous roles. This will highlight your ability to think critically and find solutions.
✨Familiarize Yourself with MES-M Software
Since you'll be supporting the MES-M product line, take some time to understand its functionalities and how it impacts manufacturing processes. Being knowledgeable about the software will allow you to engage more effectively during the interview and show your commitment to the role.
✨Prepare for Behavioral Questions
Expect questions that assess your teamwork and communication skills, especially since you'll be working closely with project managers and other teams. Prepare examples that showcase your ability to collaborate and support others, as customer satisfaction is a key metric for this position.
