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For Companies At a Glance
- Tasks: Engage customers through live chat, creating a fun and memorable experience.
- Company: Join Buzz Bingo, a dynamic business focused on entertainment and customer satisfaction.
- Benefits: Enjoy perks like 50% off bingo tickets, mental health support, and access to online courses.
- Why this job: Be part of a vibrant team that values creativity and customer connection in a fun environment.
- Qualifications: Must have great communication skills and experience in customer service; knowledge of bingo is a plus.
- Other info: Flexible 20-hour work week with weekend shifts; perfect for students looking to gain experience.
The predicted salary is between 10000 - 12000 £ per year.
1 month ago Be among the first 25 applicants
This range is provided by Buzz Bingo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
We are looking for a Chat Host to join our team in Nottingham, with travel to Derby as needed. The role involves chatting, entertaining, and engaging with customers at Buzz Bingo.
This is a part-time role, 20 hours per week, with an annual salary of £12,976.43. The schedule includes 5-hour shifts over 4 days, including weekends.
You should have a vibrant personality, enjoy conversations beyond bingo, and possess good general knowledge and awareness of current events.
As a Chat Host, your energetic and enthusiastic approach will help create a lively atmosphere. Building rapport with customers, maintaining a positive attitude, and thinking on your feet are essential.
Your goal is to deliver exceptional customer experiences, constantly seeking ways to improve and ensuring fun and energy are at the forefront.
Benefits
In return, we offer a dynamic work environment and a comprehensive rewards package, including:
- Help@Hand wellbeing app for physical and mental health support
- Thrive app for mental wellbeing, NHS approved
- My Eva financial advisory service
- Buzz Brights Apprenticeships, including Customer Service Level 3
- Access to Buzz Learning online courses
- In-house training on safety and compliance
- Mental health support from trained advocates
- 50% staff discount on bingo tickets, food, and drinks
- Refer a Friend Scheme
- Pension scheme
Responsibilities
- Report to the Live Bingo Operations Team
- Create a fun and memorable experience through live chat for online and in-club customers
- Respond to customer inquiries promptly
- Maintain quality standards in chat hosting, aligned with the live bingo experience
- Engage with customers, promote promotions, and manage social media interactions
- Organize games, quizzes, and activities to boost engagement
- Manage chat etiquette and bans effectively
- Personalize interactions to enhance customer experience
- Meet KPIs and targets
- Identify and handle responsible gambling triggers
- Monitor live bingo features and award bonuses
- Perform other duties as assigned by management
Requirements
- Awareness of bingo and online gaming
- Excellent communication and typing skills
- Customer service experience in a face-to-face role
- Computer literacy and internet savvy
- Ability to multitask and prioritize
- Knowledge of internal systems (preferred but not essential)
- Understanding of GDPR and safer gambling practices (preferred but not essential)
Skills
- Strong interpersonal skills, written and verbal
- Enthusiastic and engaging personality
- Motivated and positive attitude
- Team player
- Adaptability in different situations
Additional Details
- Seniority level: Entry level
- Employment type: Part-time
- Job functions: Design, Art/Creative, IT
- Industry: Consumer Services
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Chat Host employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chat Host
✨Tip Number 1
Show off your personality! When you apply for the Chat Host position, think about how you can convey your energetic and enthusiastic nature. Use your social media presence or any relevant online platforms to showcase your ability to engage and entertain.
✨Tip Number 2
Brush up on your general knowledge! Since chatting with customers isn't just about Bingo, make sure you're well-versed in current events, fun facts, and interesting topics. This will help you strike up engaging conversations and keep the atmosphere lively.
✨Tip Number 3
Practice your typing skills! As a Chat Host, you'll need to respond quickly and effectively to customer inquiries. Spend some time honing your typing speed and accuracy to ensure you can keep up with the fast-paced environment.
✨Tip Number 4
Familiarize yourself with online gaming and Bingo! Understanding the industry will not only help you connect with customers but also demonstrate your passion for the role. Research popular games, trends, and customer preferences to stand out during the selection process.
We think you need these skills to ace Chat Host
Some tips for your application 🫡
Show Your Personality: Since the role requires an energetic and enthusiastic personality, make sure to let your unique character shine through in your application. Use a friendly tone and share anecdotes that highlight your ability to engage with customers.
Highlight Relevant Experience: Emphasize any previous customer service roles or experiences where you had to entertain or engage with people. Mention specific examples of how you created memorable experiences for customers.
Demonstrate Communication Skills: Given the importance of communication in this role, ensure your application is well-written and free of grammatical errors. Showcase your typing skills and ability to convey information clearly and effectively.
Research Buzz Bingo: Familiarize yourself with Buzz Bingo's brand, values, and offerings. Mentioning specific promotions or aspects of their customer experience in your application can show your genuine interest in the company.
How to prepare for a job interview at BUZZ Bingo
✨Show Your Personality
As a Chat Host, your personality is key! Be sure to showcase your energetic and enthusiastic nature during the interview. Share examples of how you've engaged with customers in the past and how you can bring that same energy to Buzz Bingo.
✨Demonstrate Your Communication Skills
Effective communication is crucial for this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few fun conversation starters or interesting facts to demonstrate your ability to engage with customers beyond just Bingo.
✨Research the Company
Familiarize yourself with Buzz Bingo's offerings and values. Understanding their approach to customer service and entertainment will help you align your answers with what they are looking for in a candidate. Mention specific promotions or initiatives that excite you!
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle various customer interactions. Think of scenarios where you had to think on your feet or manage difficult situations, and be ready to discuss how you handled them effectively.
