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For Companies At a Glance
- Tasks: Provide top-notch technical support and manage client IT systems daily.
- Company: Join a dynamic Managed Service Provider based in Newcastle.
- Benefits: Enjoy flexible working options and great corporate perks.
- Why this job: Be part of a supportive team that values customer satisfaction and professional growth.
- Qualifications: Experience in IT support, especially in an MSP environment, is essential.
- Other info: Opportunity to work on exciting projects and enhance your technical skills.
The predicted salary is between 28800 - 42000 £ per year.
Level 3 IT Technician with a MSP background is required by my client an MSP based in Newcastle. They are looking for someone who can handle escalated support requests, manage client IT systems, and contribute to project work. Whilst ensuring exceptional customer support and SLA obligations are met.
Responsibilities:
- Provide technical support and maintain clients\’ IT assets and systems.
- Deliver excell…
Contact Detail:
Pardoe Wray Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Engineer
✨Tip Number 1
Familiarise yourself with common escalated support scenarios that a 3rd Line Engineer might encounter. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Brush up on your knowledge of IT systems and tools commonly used in Managed Service Providers (MSPs). Being able to discuss specific technologies or platforms can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've previously met SLA obligations and provided exceptional customer support. Real-life stories can showcase your experience and commitment to client satisfaction.
✨Tip Number 4
Network with current or former employees of the MSP you're applying to. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace 3rd Line Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific responsibilities and requirements for the 3rd Line Engineer position. Highlight key skills such as escalated support, client IT systems management, and project work.
Tailor Your CV: Customise your CV to reflect your experience in IT support, particularly in a Managed Service Provider (MSP) environment. Emphasise your technical skills, customer service experience, and any relevant certifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your ability to meet SLA obligations. Mention specific examples of how you've successfully handled escalated support requests and contributed to project work in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Pardoe Wray
✨Showcase Your Technical Skills
As a 3rd Line Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss specific technologies you've worked with and provide examples of how you've resolved complex issues in the past.
✨Understand the MSP Environment
Familiarise yourself with the Managed Service Provider (MSP) model. Understand how it differs from traditional IT support and be ready to explain how you can contribute to their service delivery and client satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past experiences where you had to handle escalated support requests and how you managed those situations effectively.
✨Emphasise Customer Support Skills
Exceptional customer support is crucial in this role. Be ready to discuss how you've ensured client satisfaction in previous positions and how you plan to maintain high standards of service in this new role.
