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- Tasks: Join us to design user-centered digital services and conduct impactful research.
- Company: One Way or Another Ltd connects diverse talent with exciting opportunities, led by an all-female team.
- Benefits: Work in a supportive environment that champions diversity and inclusion.
- Why this job: Be part of a meaningful digital transformation while working with multi-disciplinary Agile teams.
- Qualifications: Experience in government service design and strong Agile/SAFe framework knowledge required.
- Other info: Initial contract for 3-6 months with potential extensions; start date in June 2025.
The predicted salary is between 36000 - 60000 £ per year.
Duration: Initial 3-6 months (with potential extensions) Security: BPSS required About the Role: One Way or Another Ltd is partnering with a government organisation seeking a User-Centred Design Professional to support their digital transformation initiatives. Key Responsibilities: * Delivering service design and user research at scale * Supporting in-house design and research capabilities * Ensuring accessibility standards (WCAG 2.2) * Working within multi-disciplinary Agile teams * Designing services for complex, emotional subjects Essential Requirements: * Experience in government service design * Knowledge of GDS standards and assessments * Proven track record in accessible service delivery * Strong Agile/SAFe framework experience * Ethics-focused research background Desirable: * Experience with vulnerable users in legal/court settings * GOV UK content management experience * Complex operational organisation background Perfect for: * Early-mid career service designers * Ex-forces personnel transitioning to digital roles * Professionals with public sector experience Project Timeline: * Start Date: June 2025 * Initial contract: 3-6 months * Potential for extension About Us: One Way or Another Ltd is a specialist recruitment agency led by an all-female team with lived experience of disability. We focus on connecting diverse talent, particularly ex-forces professionals, with exciting opportunities across all sectors. We champion diversity and inclusion. We particularly welcome applications from ex-forces personnel, individuals with disabilities, and candidates from all backgrounds
Digital Service Designer employer: OWOA
Contact Detail:
OWOA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Service Designer
✨Tip Number 1
Familiarize yourself with GDS standards and assessments, as this is crucial for the role. Understanding these guidelines will not only help you in your application but also demonstrate your commitment to delivering high-quality service design.
✨Tip Number 2
Highlight any experience you have working with vulnerable users or in legal/court settings. This background can set you apart from other candidates and show that you understand the complexities involved in service design for sensitive subjects.
✨Tip Number 3
Showcase your Agile/SAFe framework experience during interviews. Being able to discuss how you've successfully worked within multi-disciplinary teams will be a significant advantage in this role.
✨Tip Number 4
Prepare to discuss your ethics-focused research background. This is particularly important for a role that deals with complex and emotional subjects, so be ready to share examples of how you've approached ethical considerations in your past work.
We think you need these skills to ace Digital Service Designer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Digital Service Designer position. Understand the key responsibilities and essential requirements, especially focusing on user-centered design and accessibility standards.
Highlight Relevant Experience: When writing your application, make sure to emphasize your experience in government service design and any knowledge of GDS standards. Provide specific examples of your work that demonstrate your track record in accessible service delivery.
Showcase Your Skills: Detail your experience with Agile/SAFe frameworks and ethics-focused research. Mention any relevant projects where you worked within multi-disciplinary teams, particularly those involving complex emotional subjects.
Tailor Your Application: Customize your CV and cover letter to reflect the values of One Way or Another Ltd, particularly their focus on diversity and inclusion. If applicable, mention any personal experiences that align with their mission to connect diverse talent.
How to prepare for a job interview at OWOA
✨Showcase Your User-Centered Design Experience
Be prepared to discuss your previous projects that involved user-centered design, especially in government settings. Highlight how you delivered service design and user research at scale, and be ready to provide specific examples.
✨Demonstrate Knowledge of Accessibility Standards
Since accessibility is crucial for this role, familiarize yourself with WCAG 2.2 standards. Be ready to explain how you've ensured accessibility in your past work and how you plan to implement these standards in future projects.
✨Emphasize Agile Methodology Experience
This position requires strong Agile/SAFe framework experience. Prepare to discuss your experience working within multi-disciplinary Agile teams and how you’ve contributed to successful project outcomes in such environments.
✨Prepare for Ethical Considerations
Given the focus on ethics in research, think about how you've approached ethical considerations in your past projects. Be ready to discuss your background in ethics-focused research and how it informs your design process.
