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- Tasks: Assist customers with financial support applications via phone, email, and online.
- Company: Join NEC Software Solutions, a global tech leader making a real impact in public services.
- Benefits: Enjoy private medical cover, 25 days holiday, and access to LinkedIn Learning courses.
- Why this job: Be part of a team that helps those in financial hardship and supports vital public services.
- Qualifications: Welsh language speaker at conversational level; right to work in the UK required.
- Other info: Inclusive employer committed to accessibility and equal opportunities for all candidates.
The predicted salary is between 28800 - 43200 £ per year.
Come join us and make a difference in the world!
Discover more at
Job Description
Location: Wrexham, UK
Full time 37.5 hours a week
Service details:
- NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government.
- The DAF team award clients with cash, grants and white goods to individuals experiencing financial hardship.
- Our core function is to verify and resolve grant applications against set criteria
- We help customers over the phone, online and by email.
The Role
We support delivery of Discretionary Welfare Fund (DAF) contract work via online, telephone and postal applications. Act as first point of contact for applicants and system administrator for the NEC system to allow applications to be input and processed.
- Process emergency payments and individual assistance grant applications.
- Managing and processing data in a fast-paced office environment.
- Accurate data recording.
- Liaise with applicants to process information into the DAF solution.
- Undertake eligibility checks with the applicant, seeking information direct from the applicant, utilising additional sources for confirmation.
- To fully understand the legislation and criteria involved in awarding emergency payments and individual assistance grants and process applications accordingly.
- Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls. In both English and Welsh
- Work as part of the team in achieving targets set by the Service Manager.
- Deal with incoming and outgoing correspondence relating to Local Welfare Provision either by telephone, email, or letter.
- Deal with and respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner.
- Act as a key deliverer of the DAF contract.
Qualifications
Welsh Language speaker – Conversional level.
Additional Information
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
OTHER INFORMATION
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
- A Full UK Driving License.
- All offers are subject to satisfactory vetting, financial probity check, references and occupational health checks.
- Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required along with further vetting checks like SC and NPPV3
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way
Contact Detail:
NEC Software Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welsh Speaking Customer Service Advisor
✨Tip Number 1
Brush up on your Welsh language skills! Since this role requires conversational Welsh, practice speaking and listening to ensure you can communicate effectively with clients. Consider joining local language groups or online forums to enhance your fluency.
✨Tip Number 2
Familiarise yourself with the Discretionary Assistance Fund (DAF) and its criteria. Understanding the legislation and processes involved will not only help you in the role but also impress the interviewers with your knowledge and commitment.
✨Tip Number 3
Prepare for a fast-paced environment by practising your data management skills. You might want to simulate processing applications under time constraints to get comfortable with the demands of the job.
✨Tip Number 4
Showcase your customer service skills during the interview. Think of examples where you've successfully resolved issues or helped customers, as this will demonstrate your ability to handle inquiries positively and professionally.
We think you need these skills to ace Welsh Speaking Customer Service Advisor
Some tips for your application 🫡
Highlight Your Welsh Language Skills: Since the role requires a conversational level of Welsh, make sure to emphasise your language skills in your CV and cover letter. Provide specific examples of how you've used Welsh in previous roles or experiences.
Tailor Your CV: Customise your CV to reflect the key responsibilities mentioned in the job description. Focus on your experience in customer service, data management, and any relevant qualifications that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for helping others, especially in financial hardship situations. Mention why you want to work for NEC Software Solutions and how you can contribute to their mission.
Prepare for Potential Questions: Think about possible interview questions related to customer service scenarios, handling sensitive information, and working under pressure. Prepare thoughtful responses that demonstrate your problem-solving skills and empathy.
How to prepare for a job interview at NEC Software Solutions
✨Brush Up on Your Welsh
Since this role requires conversational Welsh, make sure you're comfortable speaking it. Practise common phrases and responses that might come up during the interview, especially those related to customer service.
✨Understand the DAF Process
Familiarise yourself with the Discretionary Assistance Fund and its purpose. Knowing how the fund operates and the types of assistance provided will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your ability to communicate clearly and professionally, both in Welsh and English.
✨Demonstrate Team Spirit
This role involves working as part of a team to achieve targets. Be ready to discuss how you've collaborated with others in previous jobs and how you can contribute positively to the team dynamic at NEC Software Solutions.
