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For Companies At a Glance
- Tasks: Manage customer enquiries and orders, ensuring efficient service and timely communication.
- Company: Join a well-known client dedicated to excellent customer service and operational effectiveness.
- Benefits: Enjoy a competitive salary, hybrid working options, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction while enhancing your language skills.
- Qualifications: Fluency in French and another EU language is essential; customer service experience preferred.
- Other info: Work Monday to Friday with a supportive team and opportunities for process improvement.
The predicted salary is between 24000 - 36000 £ per year.
Our well-known Client is looking for a French speaking Customer Service with an additional EU language.
£28-£30K based upon skills and experience.
Working hours: 40 per week, Monday to Friday, 8 per day, with 1-hour unpaid lunch break.
Languages: French + another EU language
Key Responsibilities:
- To manage customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service.
- To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents.
- Opening, updating and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departments.
- To respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner.
- To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts.
- To dispatch customer and partner requests for support through the correct channels to make it possible for the technical support team to act on the customer request.
- To monitor/navigate multiple systems and ticket queues constantly throughout the workday.
- To be in regular contact with our Sales Account Managers and other internal departments to ensure relevant information relating to customer orders, enquiries & deliveries is communicated in a timely manner (especially changes to expected customer demand – abnormal orders, postponed or cancelled deliveries, etc).
- To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc).
- To implement process improvements which will improve operational effectiveness and enhance profitability.
- To ensure that customer account records are kept up to date for audit purposes.
- To identify and resolve with the data management team any master data errors affecting the OTC process.
- To provide support for other members of the team (and back up as required for other CS teams).
Customer Service French Speaking employer: Parkside
Contact Detail:
Parkside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service French Speaking
✨Tip Number 1
Brush up on your French and any additional EU language you speak. Being fluent is crucial, so practice common customer service phrases and scenarios to ensure you're ready for real-life interactions.
✨Tip Number 2
Familiarise yourself with customer service software and ticketing systems. Many companies use specific platforms, so having a good understanding of these tools can give you an edge during the interview process.
✨Tip Number 3
Research the company’s products and services thoroughly. Knowing what they offer will help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Tip Number 4
Prepare examples of how you've handled customer complaints or difficult situations in the past. This will showcase your problem-solving skills and ability to maintain a positive customer experience.
We think you need these skills to ace Customer Service French Speaking
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your proficiency in French and any additional EU language you speak. Mention specific experiences where you've used these languages in a customer service context.
Showcase Relevant Experience: Detail your previous roles in customer service, especially those involving order management and handling customer enquiries. Use specific examples to demonstrate your ability to manage complaints and resolve issues effectively.
Tailor Your CV: Customise your CV to align with the job description. Focus on skills such as communication, problem-solving, and your ability to work with multiple systems, as these are crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your motivation for applying and how your skills and experiences make you a perfect fit for the position. Be sure to mention your understanding of operational requirements and process improvements.
How to prepare for a job interview at Parkside
✨Showcase Your Language Skills
Since the role requires fluency in French and another EU language, be prepared to demonstrate your proficiency. You might be asked to conduct part of the interview in both languages, so practice speaking clearly and confidently.
✨Understand Customer Service Principles
Familiarise yourself with key customer service concepts, especially those relevant to managing enquiries and complaints. Be ready to discuss how you would handle specific scenarios, showcasing your problem-solving skills and ability to remain calm under pressure.
✨Highlight Your Technical Savvy
The job involves navigating multiple systems and managing electronic orders. Be prepared to talk about your experience with similar systems or software, and express your willingness to learn new tools quickly.
✨Demonstrate Team Collaboration
This role requires regular communication with various departments. Share examples from your past experiences where you successfully collaborated with others to achieve a common goal, emphasising your interpersonal skills and adaptability.
