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For Companies At a Glance
- Tasks: Connect with customers to understand their needs and ensure their success with our product.
- Company: Join a dynamic team focused on customer satisfaction and growth.
- Benefits: Enjoy opportunities for travel and building meaningful client relationships.
- Why this job: Be part of a collaborative culture that values communication and customer success.
- Qualifications: Previous account management experience and strong communication skills are essential.
- Other info: This role involves cross-functional teamwork and regular customer visits.
The predicted salary is between 28800 - 42000 £ per year.
The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.
Responsibilities
- Work cross functionally within the company to communicate with all stakeholders in customers' success
- Create and maintain relationships with customers to better understand and achieve their needs
- Make visits to our customers to identify opportunities for growth within our platform
- Manage all reporting about the health of customers' accounts
Qualifications
- Previous account management experience
- Articulate and well accustomed to a client facing role
- Willingness and ability to travel
Account Manager employer: SS&C Technologies
Contact Detail:
SS&C Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarize yourself with our product and its features. Understanding how our platform can benefit customers will help you communicate effectively and identify their needs during interviews.
✨Tip Number 2
Prepare examples from your previous account management experience that showcase your ability to build relationships and resolve customer issues. This will demonstrate your capability to succeed in a client-facing role.
✨Tip Number 3
Research common challenges faced by customers in our industry. Being able to discuss these challenges and how you would address them shows your proactive approach and understanding of customer success.
✨Tip Number 4
Highlight your willingness to travel and meet clients in person. This is crucial for an Account Manager role, as building personal relationships can significantly enhance customer satisfaction and retention.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Account Manager position. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant account management experience. Focus on your ability to communicate effectively with clients and any previous successes in managing customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of customer needs and your approach to building relationships. Mention specific examples from your past experiences that demonstrate your skills in client-facing roles.
Highlight Communication Skills: In both your CV and cover letter, emphasize your communication skills. Provide examples of how you have successfully collaborated with internal teams and clients to resolve issues and drive customer success.
How to prepare for a job interview at SS&C Technologies
✨Understand Customer Needs
Be prepared to discuss how you identify and address the needs of customers. Think of specific examples from your previous experience where you successfully helped clients achieve their goals using a product.
✨Showcase Communication Skills
Since the role requires strong communication with both clients and internal teams, practice articulating your thoughts clearly. You might be asked to demonstrate how you would handle a difficult conversation or resolve a conflict.
✨Demonstrate Relationship Building
Prepare to talk about how you build and maintain relationships with clients. Share stories that highlight your ability to create trust and rapport, as well as how you have turned challenging situations into opportunities for growth.
✨Be Ready to Discuss Travel Plans
Since the job involves visiting customers, be ready to discuss your willingness and ability to travel. Mention any relevant experiences where travel enhanced your client relationships or contributed to your success in account management.
