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- Tasks: Be the first point of contact for client queries via phone and email.
- Company: Hartley Pensions specializes in personalized pension administration and values long-lasting client relationships.
- Benefits: Earn £15 per hour with opportunities to upskill in a supportive environment.
- Why this job: Join a friendly team and develop your career in financial services while making a real impact.
- Qualifications: Strong communication skills, customer service experience, and proficiency in MS Office are essential.
- Other info: Diversity is a priority; all backgrounds are encouraged to apply.
Customer Support Administrator
Job Titl e: Customer Support Administrator – Inter
imRat e: £15 per ho
urTyp e: Contract, self employ
edWorking Hour s: Monday to Friday 9am – 5pm, up to 35 hours per week – office bas
edWork Patter n: Office bas
edLocatio n: Bristol, City Centre B
S1
About the
role
We have a new position open for an interim Customer Support Administrator to join the Hartley Pensions Client Contact team. You will be joining a friendly team of 6 Customer Support Administrators. As a Customer Support Administrator, you will be the first line of communication to our clients, IFAs and all relevant parties by answering calls and responding to their email q
ueries.
This role would suit someone who has experience working within a helpdesk, operational, administration, customer service or contact/call centre environment and is who is looking to develop their career in Pensions, Wealth Management or financial services in
general.
We are offering above market hourly rates with numerous opportunities to upskill fast in a demanding yet extremely rewarding en
vironment!
What you
\’ll be doing
Your responsibilities for this role include but not
- restricted to:
Being the first point of contact for resolving client queries by phone or email offering a professional, empathetic, and outstanding level of service at every interaction - with our clientsMonitoring the mailbox and passing client queries onto the relevant team or responding
- where applicableEnsure post is scanned and passed onto the relevant teams in
- a timely mannerDelivering a personalised service by listening to our customer needs and ensuring the right outcome for the client and
- Hartley PensionsWorking collaboratively
- with other teamsAble to identify and support vu
- lnerable clientsSupport the team\’s risk and control activities to ensure good client outcomes and risk man
agement culture.
Ski
lls and experience
To be successful you should be able to demonstrate that you are confident in answering the phone, writing emails and passionate about delivering excellent customer service, organised to meet tight deadlines, have the ability to multi-task, be empathic and resilient. Ideally, we are looking for someone who is able demonstrate their experience in
- the following areas:
Communication skills such as responding to clients\’ emails and - answering phone callsEnjoys working in a fast-paced work environment, with the ability to w
- ork to tight deadlinesHave a collaborative approach to work, willing and able to work with other team mem
- bers to complete tasksOrganised approach with the ability to prioritise tasks and
- workload effectively.Able to use MS office (
Outlook, Word, Excel).
We know that sometimes people can be put off applying for a job if they don\’t tick every box. If you\’re excited about working for us and have most of the skills or experience we\’re looking for, please go ahead and apply. We\’
d love to he
ar from you!
How to apply
Please email your CV to Recr
nsions.com.
Interview process
One stage, 40-60 minutes compete
ncy-base
d and Q&A interview.
About us
Hartley pensions is a SSIP (Self-Invested Personal Pension) and SSAS (Small Self-Administered Scheme) operator. Hartley pensions provide white label SIPP’s for a number of leading investment and trading platforms. We pride ourselves on establishing and maintaining long-lasting relationships with our business partners and clients by providing them with professional, friendly and personalised administration. Our products are designed to be flexible, straight-forward
and relevant to our clients’ needs.
Hartley pensions diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We actively encourage individuals from all backgrounds, experiences, and perspectives to apply. Join us in creating a workplace where everyone feels valu
ed, respected, and empowered to thrive.
***Please note, we are unable to prov
ide employment sponsorship to candidates.
Customer Support Administrator employer: Hartley Pensions Limited
Contact Detail:
Hartley Pensions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Familiarize yourself with the specific services offered by Hartley Pensions. Understanding their products and how they operate will help you answer client queries more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be the first point of contact for clients, being able to convey information clearly and empathetically is crucial.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment. Prepare examples from your past experiences where you successfully managed multiple tasks under tight deadlines, as this will resonate well with the team.
✨Tip Number 4
Highlight your collaborative approach. Be ready to discuss how you've worked with others in previous roles to achieve common goals, as teamwork is emphasized in this position.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, administration, or helpdesk roles. Emphasize skills like communication, organization, and the ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples of how you've successfully handled client queries in the past.
Highlight Relevant Skills: In your application, clearly outline your proficiency with MS Office tools, especially Outlook, Word, and Excel. Also, mention your ability to multi-task and work collaboratively with teams.
Show Enthusiasm: Express your excitement about the opportunity to work at Hartley Pensions. Let them know why you are interested in the role and how you can contribute to their team.
How to prepare for a job interview at Hartley Pensions Limited
✨Show Your Communication Skills
As a Customer Support Administrator, you'll be the first point of contact for clients. Make sure to demonstrate your ability to communicate clearly and professionally during the interview. Practice answering common questions and responding to hypothetical client queries.
✨Emphasize Empathy and Resilience
The role requires a high level of empathy and resilience. Be prepared to share examples from your past experiences where you successfully handled difficult situations or provided exceptional customer service, showcasing your ability to connect with clients on a personal level.
✨Demonstrate Organizational Skills
Since the job involves multitasking and prioritizing tasks, highlight your organizational skills. Discuss how you manage your workload effectively and meet tight deadlines, perhaps by sharing specific tools or methods you use to stay organized.
✨Familiarize Yourself with Financial Services
Although not mandatory, having some knowledge about pensions and financial services can set you apart. Research Hartley Pensions and understand their products and services. This will show your genuine interest in the role and help you answer questions more effectively.
