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- Tasks: Handle escalated support requests and manage client IT systems.
- Company: Join a dynamic MSP based in Newcastle, focused on exceptional customer service.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth.
- Why this job: Be part of a team that values learning and innovation while making a real impact.
- Qualifications: 2+ years in a similar role with MSP experience and relevant certifications required.
- Other info: A clean UK driving license is necessary for this position.
Level 3 IT Technician with a MSP background is required by my client an MSP based in Newcastle. They are looking for someone who can handle escalated support requests, manage client IT systems, and contribute to project work. Whilst ensuring exceptional customer support and SLA obligations are met. Responsibilities: * Provide technical support and maintain clients' IT assets and systems. * Deliver excellent customer service from issue reporting to resolution. * Act independently or as part of a team, managing multiple support requests effectively. Experience and Skills Required: * Minimum 2 years in similar role. * MSP experience. * Relevant academic studies. * MCSA or equivalent (Desktop, Cloud, Server). * Proficiency in MS Office, Server 2016 & 2019/2022, Active Directory, Office 365. * Experience in IT migrations and Hyper-V virtualization. * Strong skills in Active Directory (incl. Azure AD), system maintenance, and upgrades. * Track record managing projects end-to-end. * Understanding of VoIP telephony, WAN/LAN troubleshooting, and VLANs. * Motivated to learn new skills. * Clean & Valid UK Driving Licence required
3rd Line Support Engineer employer: Pardoe Wray
Contact Detail:
Pardoe Wray Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Make sure to highlight your MSP experience during the interview. Be ready to discuss specific scenarios where you handled escalated support requests and how you ensured customer satisfaction.
✨Tip Number 2
Familiarize yourself with the latest technologies mentioned in the job description, such as Server 2016 & 2019/2022 and Azure AD. Showing that you're up-to-date can set you apart from other candidates.
✨Tip Number 3
Prepare examples of past projects you've managed end-to-end. This will demonstrate your project management skills and your ability to work independently or as part of a team.
✨Tip Number 4
Since a clean UK driving license is required, ensure you mention this in your conversation. It shows you're ready for any on-site support tasks that may arise.
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Level 3 IT Technician, especially your MSP background. Include specific examples of how you've handled escalated support requests and managed client IT systems.
Craft a Strong Cover Letter: In your cover letter, emphasize your customer service skills and your ability to meet SLA obligations. Mention your relevant qualifications like MCSA and your experience with technologies such as Active Directory and Office 365.
Showcase Relevant Experience: Detail your experience in IT migrations and Hyper-V virtualization. Provide examples of projects you've managed end-to-end, demonstrating your ability to work independently or as part of a team.
Highlight Your Motivation: Express your eagerness to learn new skills and adapt to changing technologies. This will show the employer that you are proactive and committed to professional growth.
How to prepare for a job interview at Pardoe Wray
✨Showcase Your MSP Experience
Make sure to highlight your previous experience in a Managed Service Provider (MSP) environment. Discuss specific scenarios where you handled escalated support requests and how you contributed to project work.
✨Demonstrate Technical Proficiency
Be prepared to discuss your technical skills in detail, especially your experience with MS Office, Server 2016 & 2019/2022, Active Directory, and Office 365. You might be asked to solve a technical problem during the interview, so brush up on your troubleshooting skills.
✨Emphasize Customer Service Skills
Since delivering excellent customer service is crucial for this role, share examples of how you've provided exceptional support in the past. Highlight your ability to manage multiple support requests while maintaining a positive attitude.
✨Prepare for Project Management Questions
Expect questions about your experience managing projects from start to finish. Be ready to discuss specific projects you've worked on, the challenges you faced, and how you ensured that all SLA obligations were met.
