It Support Engineer

IT Support Engineer

Do you have the right skills and experience for this role Read on to find out, and make your application.
Up to £35,000
Manchester, Hybrid

We\’re working with a growing and people-focused IT Managed Service Provider based in Manchester to find a client-focused IT Support Engineer. This is an exciting opportunity to join a company that prioritises service excellence, career development, and long-term growth.

Key Responsibilities:

* Provide responsive and professional support to clients, ensuring high-quality service in line with SLAs.

* Log, research, and resolve customer queries and change requests efficiently.

* Handle escalated issues where necessary and ensure smooth delivery of support services.

* Oversee support systems to maintain continuity and performance.

* Test, review, and document systems prior to deployment.

* Build trusted relationships with clients and offer tailored support and advice.

* Assist with system configuration based on specific client requirements.

* Collaborate with the management team to enhance delivery and support processes.

* Produce clear and user-friendly ‘How-To’ guides for clients.

* Support project work such as report generation, data migration, and documentation.

* Occasional travel and overnight stays may be required.

Essential Skills & Experience:

* Minimum 1 year of experience in a client-facing IT support role (ideally within the SME sector).

* Proficient with desktop operating systems (Windows 7–11, Mac OS).

* Solid experience with Windows Server (2008–2022), including Active Directory, DHCP, DNS.

* Experience with Microsoft 365, Azure AD, and Intune.

* Familiar with Microsoft Exchange and common antivirus/antimalware solutions.

* Strong understanding of networking concepts (LAN, WAN, Wi-Fi).

* Support experience with mobile devices (iPhone, iPad, Android).

* Hands-on with RMM tools and comfortable with PC/laptop hardware support.

* Strong communication and interpersonal skills, with a customer-first approach.

* Proactive, resilient, and able to adapt in a fast-paced environment.

Desirable Skills:

* Exposure to ERP systems or cyber security platforms.

* Background working in an MSP environment.

* Familiarity with Mac/Apple support.

* UK Driving Licence and flexibility for occasional travel.

* A professional appearance and commercial awareness are advantageous