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- Tasks: Join our team to provide top-notch customer service via phone and email.
- Company: We're a growing healthcare company dedicated to improving sleep and respiratory health.
- Benefits: Enjoy hybrid work, a cash plan, exclusive discounts, and ongoing training.
- Why this job: Make a real difference in people's lives while working in a friendly, supportive environment.
- Qualifications: Must have excellent communication skills and at least two years of customer service experience.
- Other info: Our modern office is just a 15-minute walk from the train station with free parking available.
The predicted salary is between 24000 - 36000 £ per year.
This is an exciting opportunity to join a growing private healthcare company focused on sleep and respiratory health. The company has a small, friendly team that works together to make a difference in people's lives. It has outstanding reviews on Trustpilot because it excels in providing the very best care and advice.
The company seeks a Customer Services Representative to join their friendly team.
This is a full-time role, Monday to Friday. This is intended to be a hybrid working role, with typically three office days and two remote working days per week.
Responsibilities:
- Providing outstanding customer service through phone and email.
- Taking telephone orders and payments.
- Processing returns and refunds.
- Supporting the sleep test team with their processes.
- Some general data entry / admin tasks as needed.
Essential skills:
- Excellent written and verbal communication skills.
- Ability to problem solve and take ownership.
- Self-motivated team player.
- Attention to detail.
- Can-do, positive attitude.
- Minimum two years of customer service experience (office or retail).
Company benefits include a SimplyHealth cash plan, exclusive discounts with numerous retailers and services, and a company pension.
Ongoing training will be provided to maintain your career development and progression.
Full training and a company laptop, headset, and other required equipment will be provided.
Their newly refurbished and air-conditioned office in Woking is a 15-minute walk from the train station and town centre. Free car parking is provided.
If you are a suitable candidate and would like to be considered for this opportunity, please do not hesitate to apply.
Customer Service Representative employer: Intus Healthcare Ltd
Contact Detail:
Intus Healthcare Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with the healthcare industry, especially in sleep and respiratory health. Understanding the specific challenges and needs of customers in this field will help you stand out during the interview.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples from your previous customer service roles. Be ready to discuss how you took ownership of issues and resolved them effectively.
✨Tip Number 3
Highlight your ability to work in a team and your positive attitude. Since the company values a friendly team environment, demonstrating your collaborative spirit can make a big difference.
✨Tip Number 4
Prepare to discuss your experience with data entry and administrative tasks. Being able to articulate your attention to detail and efficiency in these areas will align well with the job requirements.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Company: Take some time to learn about the private healthcare company and its focus on sleep and respiratory health. Understanding their mission and values will help you tailor your application.
Highlight Relevant Experience: Make sure to emphasize your customer service experience, especially any roles that involved problem-solving and communication. Use specific examples to demonstrate your skills.
Show Your Personality: Since the company values a friendly team atmosphere, let your personality shine through in your application. A positive attitude and a can-do spirit are essential, so reflect that in your writing.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Clear and effective communication is key for this role, so make sure your application reflects that.
How to prepare for a job interview at Intus Healthcare Ltd
✨Show Your Customer Service Skills
Be prepared to discuss your previous customer service experience in detail. Highlight specific examples where you provided outstanding service, resolved issues, or went above and beyond for a customer.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you faced challenges in customer service and how you overcame them. This will showcase your ability to take ownership and find solutions, which is essential for this role.
✨Emphasize Teamwork and Communication
Since the company values a friendly team environment, be ready to talk about how you work well with others. Share experiences that demonstrate your excellent written and verbal communication skills.
✨Exude a Positive Attitude
A can-do attitude is crucial for this position. Make sure to convey your enthusiasm for the role and the company during the interview. Positivity can make a significant difference in customer interactions.
