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- Tasks: Coordinate facilities helpdesk tasks and manage the CAFM system.
- Company: Join a dynamic team at a leading organization focused on efficient facilities management.
- Benefits: Enjoy flexible working hours and a collaborative work environment.
- Why this job: Perfect for those who thrive in fast-paced settings and love teamwork!
- Qualifications: Experience with CAFM systems and strong customer service skills are essential.
- Other info: Full-time role with shifts across seven days, including bank holidays.
The predicted salary is between 30000 - 42000 £ per year.
Who we are looking for
A Facilities Helpdesk Coordinator who will use and maintain the CAFM system, allocating work to the relevant teams as well as supporting with general administrative tasks.
We are seeking a dynamic and highly motivated individual who thrives in a fast-paced environment, has a great telephone manner and excels at working collaboratively.
You will effectively assist the UK and Overseas Facilities teams by managing the CAFM and Helpdesk software, alongside completing various administrative duties required by the department.
This position is offered on a full-time basis and will require a flexible approach to working hours. Shift will be allocated on rolling rota of any five days from seven between the hours of 07:00 and 19:00, including bank holidays.
Successful applicants will be required to provide proof of eligibility to work in the UK from their first day of employment.
Preferred Skills, Qualifications and Experience
• Experience working with a CAFM system and Helpdesk is required.
• Ability to work under pressure and meet tight deadlines whilst maintaining a high attention to detail.
• Experience in Microsoft Office including Outlook and Excel.
• Ability to communicate at all levels with strong customer service skills, whilst acting as a point of contact for Facilities and other internal departments.
• Well organised and skilled in effective time management.
• Able to work as a team and independently without supervision.
Main Responsibilities
• Acting as the first point of contact for the Business and external contractors.
• Monitoring of all mailboxes, CAFM and booking systems to support a 24/7 business operation.
• Supporting Facilities teams with administrative tasks.
• Allocating of pool vehicles and electric charging.
• Working alongside Engineering teams to create job plans.
• Completing end to end ownership of all high priority jobs raised.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at bet365careers.com/careers/documents/privacypolicy.pdf
Facilities Helpdesk Coordinator employer: bet365
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Coordinator
✨Tip Number 1
Familiarize yourself with CAFM systems and Helpdesk software. Since experience with these tools is a requirement, demonstrating your knowledge or any relevant experience during the interview can set you apart from other candidates.
✨Tip Number 2
Highlight your customer service skills. As the first point of contact for the business and external contractors, showcasing your ability to communicate effectively and maintain a positive attitude under pressure will be crucial.
✨Tip Number 3
Prepare examples of how you've managed tight deadlines in previous roles. This position requires high attention to detail while working under pressure, so having specific instances ready to discuss can demonstrate your capability.
✨Tip Number 4
Be ready to discuss your organizational and time management skills. Since the role involves various administrative tasks and supporting multiple teams, showing that you can prioritize effectively will be beneficial.
We think you need these skills to ace Facilities Helpdesk Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Facilities Helpdesk Coordinator position. Make sure you understand the responsibilities and required skills, especially regarding the CAFM system and Helpdesk software.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have with CAFM systems and Helpdesk operations. Provide specific examples of how you've successfully managed administrative tasks in a fast-paced environment.
Showcase Your Skills: Make sure to highlight your customer service skills and ability to communicate effectively at all levels. Mention your proficiency in Microsoft Office, particularly Outlook and Excel, as these are essential for the role.
Tailor Your Application: Customize your application materials to reflect the dynamic and collaborative nature of the role. Use keywords from the job description to demonstrate that you are a great fit for the team and can thrive under pressure.
How to prepare for a job interview at bet365
✨Show Your CAFM Knowledge
Make sure to highlight your experience with CAFM systems during the interview. Be prepared to discuss specific examples of how you've used these systems to manage tasks and support teams effectively.
✨Demonstrate Your Customer Service Skills
Since this role involves being the first point of contact, showcase your strong communication skills. Practice answering common customer inquiries and think about how you can convey a friendly and professional demeanor over the phone.
✨Time Management is Key
Prepare to discuss how you prioritize tasks and manage your time effectively, especially in a fast-paced environment. Share examples of how you've met tight deadlines while maintaining attention to detail.
✨Teamwork and Independence
Be ready to talk about your ability to work both collaboratively and independently. Provide examples of past experiences where you successfully contributed to a team or took initiative on your own.
