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- Tasks: Deliver top-notch customer service and manage auction website operations.
- Company: Join Memento Exclusives, a leader in sports memorabilia partnerships with major brands.
- Benefits: Enjoy competitive salary, life insurance, healthcare benefits, and a company pension.
- Why this job: Be part of an innovative team that connects fans with their favorite sports moments.
- Qualifications: Attention to detail and proficiency in MS Office; experience in online retail is a plus.
- Other info: This is an office-based role in Bugbrooke, requiring on-site presence five days a week.
The predicted salary is between 24000 - 36000 £ per year.
Salary up to £30,000 depending on experience.
Who are Memento Exclusives?
Memento Exclusives is legitimising the world of sports memorabilia, working as officially licenced partners to sports including Formula 1, UFC, MotoGP and UEFA. From show cars and simulators to signed equipment, clothing and re-engineered collectables; our innovative offering is constantly evolving to help fans Own The Moment – bringing every person closer to the sports, teams and athletes they love.
Where are we based?
Bugbrooke, NN7 3SB
This is an office-based role which requires you to be on site 5 days per week. Please consider your commute, time and costs from your location to the office which is based just over 10 miles from Silverstone Circuit.
Position Overview:
You will be responsible for offering a first class level of customer service to all Auction and Concierge customers, whilst supporting the online merchandising and infrastructure execution of the Memento Exclusives auction websites.
Your key responsibilities will be:
- Support the Auction Manager with the day-to-day management of the existing web sites/shops
- Implement website updates and changes for internal requirements
- With creative and marketing teams, ensure all online product launches and campaigns are delivered on time with the correct information, ensuring the merchandising strategy is reflected online
- Order management, included uploading orders from the auction platform to our ERP system, chasing unpaid orders and engaging second highest bidding customers.
- Working with Partnerships in regards to racewear delivery dates to manage customer expectations, whilst keeping customers updated at all times with a pro-active approach.
- Offering a dedicated Auction and Concierge customer service from an initial enquiry, through to a high class after sale experience.
- Managing returns, damages, export and import queries for all auction and concierge orders.
- Supporting the wider customer service team during busy trading seasons and staff shortages.
- Generating reports and returns/administration duties as communicated by your Line Manager.
Skills and Qualifications:
- Attention to detail
- Proficient in MS Office 365 (Excel, Word and PowerPoint)
- Good understanding of website management
- Confident dealing within a fast-paced working environment.
- Online retail or offline product merchandising experience would be advantageous
- Experience with Shopify would be advantageous
- Knowledge of selling through online marketplaces such as Amazon or eBay would be advantageous.
Our Rewards and Benefits Package:
As well as a competitive salary, you will enjoy a benefits package including:
- Company funded Life Insurance
- Healthcare Benefits including Private Medical Insurance
- Company Pension
- Referral Scheme
Want to find out more about us?
Please use the link below:
Auction Ecommerce Executive employer: Memento Exclusives
Contact Detail:
Memento Exclusives Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Auction Ecommerce Executive
✨Tip Number 1
Familiarize yourself with the world of sports memorabilia and the specific sports Memento Exclusives partners with. Understanding the products and the market will help you connect better with customers and demonstrate your passion during the interview.
✨Tip Number 2
Brush up on your website management skills, especially if you have experience with platforms like Shopify. Being able to discuss your previous experiences with online merchandising will show that you're ready to hit the ground running.
✨Tip Number 3
Prepare to showcase your customer service skills. Think of examples where you've provided exceptional service, especially in fast-paced environments, as this role heavily relies on maintaining high standards for customer interactions.
✨Tip Number 4
Since the role involves managing orders and returns, be ready to discuss your organizational skills and attention to detail. Highlight any relevant experience you have in order management or handling customer queries effectively.
We think you need these skills to ace Auction Ecommerce Executive
Some tips for your application 🫡
Understand the Company: Familiarize yourself with Memento Exclusives and their role in the sports memorabilia market. Highlight your understanding of their partnerships and offerings in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in customer service, online retail, and website management. Emphasize any experience with platforms like Shopify or online marketplaces.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for sports memorabilia and your ability to provide excellent customer service. Mention specific skills that align with the job description, such as attention to detail and proficiency in MS Office 365.
Highlight Relevant Experience: In your application, be sure to mention any previous roles that involved auction management, order processing, or customer service. Use examples to demonstrate how you handled similar responsibilities effectively.
How to prepare for a job interview at Memento Exclusives
✨Research Memento Exclusives
Before your interview, take some time to learn about Memento Exclusives and their role in the sports memorabilia market. Understanding their partnerships with brands like Formula 1 and UFC will help you demonstrate your enthusiasm and fit for the company.
✨Showcase Your Customer Service Skills
Since the role involves providing first-class customer service, be prepared to discuss your previous experiences in this area. Share specific examples of how you've handled customer inquiries or resolved issues effectively.
✨Highlight Relevant Experience
If you have experience with online retail, website management, or using platforms like Shopify, make sure to mention it during the interview. Relate your past roles to the responsibilities outlined in the job description.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and helps you gauge if Memento Exclusives is the right fit for you. Consider asking about their future plans for the auction platform or how they measure success in this role.
