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- Tasks: Support sales with technical expertise in video surveillance and customer training.
- Company: Join Dahua, a leader in security and surveillance solutions.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Must have a clean UK driving license and experience in technical support.
- Other info: Engage with diverse clients and enhance your technical skills in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Job Position: Pre-Sales Engineer
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
Industry: Security and Surveillance
Job Type: Full time
Location: UK
Description: The Pre-Sales Engineer plays a pivotal role in delivering Dahua’s high quality products, solutions, and services. The Pre-Sales Engineer will be engaged with not only our Tech, Sales, Marketing and Operation Departments, but also external clients such as distributors, system integrators, installers, end-users, and other clients, to improve Dahua business performance and reputation and ensure healthy sustained business growth.
Main Responsibilities:
The Pre-Sales Engineer is required to deliver the following key tasks:
- Provide technical support and advising on all aspects of video surveillance equipment for sales staff and customers, including responding to customers on technical problems, cooperating with R&D on troubleshooting and doing integration with third party companies, both VMS and CCTV hardware.
- Maintain good relationship with distributors, system integrators, and installers, and listen to their feedback on our products.
- Maintain efficient communication with the Headquarter in terms of new product lines and other technical issues.
- Carry out site surveys, customer training/demos, project support and product promotion to the market; and provide product pre-sales promotion, including introducing new product features to Channel Customers, helping customers to select products and working with sales stuff for sales target.
- Test and diagnose faults and undertaking repair of video surveillance equipment.
- Provide product training to technical engineers for our channel customers and helping them to improve the standard of their technical knowledge.
- Providing demand consolidation, gathering product information and feedback from the market and reporting back to the product department for product improvement and plan.
- Providing project support, including proactively helping customers prepare tender documents, and making project tenders according to the required standards.
- Brand promotion, cooperating with Dahua Marketing Team with regards to promotional materials for customers in order to develop the company\’s business.
- Participate in training sessions for new starters in the Technical Department to ensure they are familiar with Dahua products and solutions.
Key Attributes:
- Full clean UK driving license;
- Right to work in the UK;
- Prior experience in a technical support role;
- Good customer service skills and communication skills;
- Strong knowledge of CCTV, alarm, access control, door entry, video conference, VMS, cloud storage, video wall, video/audio matrix, network and industrial drone products.
- Good at handling pressures
- The ability to learn new technologies fast
- A positive attitude
- Initiative, honesty and integrity
Presales Engineer employer: Dahua UK & Ireland
Contact Detail:
Dahua UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Presales Engineer
✨Tip Number 1
Familiarise yourself with Dahua's product range and the latest trends in security and surveillance technology. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the industry, especially those who work with CCTV and video surveillance systems. Attend relevant events or join online forums to connect with potential colleagues and gain insights into the role.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've provided technical support or training. Highlight your problem-solving skills and ability to communicate complex information clearly, as these are crucial for a Pre-Sales Engineer.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've built relationships with clients or stakeholders in previous roles. This will illustrate your ability to maintain good relationships with distributors and system integrators.
We think you need these skills to ace Presales Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, customer service, and knowledge of security and surveillance products. Use keywords from the job description to align your skills with what Dahua is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the industry. Mention specific experiences where you've successfully provided technical support or training, and how you can contribute to Dahua's business performance.
Showcase Technical Skills: In your application, emphasise your strong knowledge of CCTV, VMS, and other relevant technologies. Provide examples of how you've used these skills in previous roles to solve problems or improve processes.
Highlight Communication Abilities: Since the role involves liaising with various stakeholders, demonstrate your communication skills in your application. Include examples of how you've effectively communicated technical information to non-technical audiences or collaborated with teams.
How to prepare for a job interview at Dahua UK & Ireland
✨Showcase Your Technical Knowledge
As a Pre-Sales Engineer, you'll need to demonstrate your understanding of video surveillance equipment and related technologies. Be prepared to discuss specific products and solutions, and how they can benefit potential clients.
✨Emphasise Communication Skills
This role requires effective communication with various stakeholders, including clients and internal teams. Highlight your experience in maintaining relationships and providing technical support, as well as any examples of successful collaboration.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss past experiences where you diagnosed technical issues or provided training, showcasing your ability to handle pressure and think on your feet.
✨Demonstrate Your Initiative
Companies value candidates who take the initiative. Share examples of how you've proactively improved processes or contributed to team success in previous roles, especially in technical support or customer service.
