Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Villas team as a Sales Coordinator, handling bookings and supporting the sales team.
- Company: A&K is a leading luxury travel brand with 60 years of experience in creating unique adventures.
- Benefits: Enjoy competitive salary, commission, hybrid work, and perks like discounted trips and gym memberships.
- Why this job: Be part of a passionate team, create unforgettable experiences, and grow your career globally.
- Qualifications: Exceptional customer service skills, attention to detail, strong sales approach, and ability to multitask.
- Other info: Ongoing training and opportunities for career progression within a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Come and join one of the world’s leading luxury travel brands.
60 years after Geoffrey Kent founded A&K, we’re still setting the standard for adventurous, luxury holidays. Whichever role you join us in, whether customer facing or behind the scenes, everyone has their part to play in creating one-of-a-kind journeys that go beyond our clients’ high expectations.
With 55 offices worldwide and an unmatched network of connections across the globe, we offer adventures that can’t be experienced with any other tour provider. Working with a team of passionate and knowledgeable people, you’ll be able to open doors to private palaces, book Michelin-starred meals in the most remote locations and arrange out-of-hours museum tours. There’s always a buzz in the office about the latest ways we’ve gone the extra mile.
PURPOSE: We are looking for an organised and enthusiastic Sales Coordinator to join our Villas team. This is a wide-ranging role incorporating varied administrative tasks which are integral to the smooth running of holiday sales and operations. You will be a pivotal member of the Villas team.
RESPONSIBILITIES:
- Assist where necessary to enable the sales team to achieve their team targets and to bring in bookings
- Confirm all services on behalf of the sales team
- Delegate online enquiries within the team
- Generate, check and format confirmation documentation for all bookings generally aiming for 24-48-hour turnaround from request to confirmation
- Liaise with the operations team on all relevant areas
- Assist the sales manager with any reporting requirements necessary
- Support the sales team with booking amends and questions at times they are absent
- Liaise directly with clients regarding any involuntary changes to bookings and offer alternatives
- Maximising every opportunity to upsell and proactively offer additional services
- Take payments on behalf of the sales team where necessary
- Request invoices from suppliers and check costs against the bookings before sending to Accounts to ensure they are paid on time
- Managing final balance payments to ensure they are received on time from the client
- Being exceptionally thorough and accurate in checking all client documentation. Attention to detail is imperative
- Take responsibility for problem solving in a professional and diplomatic manner to maintain customer service levels.
ABOUT YOU:
- Exceptional customer service and rapport building.
- Excellent writing skills and command of English grammar
- Outstanding attention to detail
- Strong sales approach
- Numerate and data literate
- An excellent time manager and strong team player
- Ability to multi-task and work under pressure and to deadlines
- Enthusiastic with an enquiring mind, keen to learn, happy to ask questions and use initiative
WHAT WE OFFER:
- Competitive salary plus commission
- Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service
- 25 days annual leave – in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days
- Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family)
- Discounted Gym Membership – we offer a contribution of up to £35 a month at either Virgin Active Gym (London) or to other gyms through GymFlex.
- Life Assurance (2x base salary paid out as a tax-free sum)
- Hybrid working – we value collaboration and ask employees to come to the office for a minimum of 4 days per week
- Enhanced Paid Parental Leave – 18 weeks full pay regardless of gender
- Employee Assistance Program – includes access to wellbeing resources and counselling
- £1,000 Recruitment Referral Bonus
- Cycle to work scheme
- Season Ticket Loans
- Regular Social Events
Why work for A&K
What makes A&K a great place to work is the people. It’s our people who foster the supportive environment that will make you proud to work for A&K. There will also be ongoing training and the opportunity to progress your career – not just in the UK, but as part of our global business.
We’re also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has supported local communities around the world for the past 40 years, and we were recognised by Which? for looking after our clients during the pandemic.
Sales Coordinator - Villas employer: Abercrombie & Kent UK
Contact Detail:
Abercrombie & Kent UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Coordinator - Villas
✨Tip Number 1
Familiarize yourself with the luxury travel industry and Abercrombie & Kent's unique offerings. Understanding their brand values and the types of experiences they provide will help you align your approach during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully built rapport with clients in previous roles. Highlighting your ability to maintain high service levels, especially under pressure, will be crucial.
✨Tip Number 3
Demonstrate your organizational skills by discussing specific tools or methods you use to manage multiple tasks effectively. Being able to illustrate your time management abilities will set you apart as a strong candidate.
✨Tip Number 4
Prepare to discuss your sales approach and any experience you have with upselling. Providing concrete examples of how you've successfully increased sales or enhanced customer experiences will resonate well with the hiring team.
We think you need these skills to ace Sales Coordinator - Villas
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales coordination and customer service. Emphasize your attention to detail and ability to manage multiple tasks, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the luxury travel industry and how your skills align with the responsibilities of the Sales Coordinator position. Mention specific examples of how you've successfully supported a sales team in the past.
Showcase Your Writing Skills: Since excellent writing skills are essential for this role, ensure that your application is free from grammatical errors and clearly communicates your qualifications. Use professional language while also conveying your personality.
Highlight Problem-Solving Abilities: Provide examples in your application of how you've effectively handled challenges or changes in previous roles. This will demonstrate your capability to maintain high customer service levels under pressure.
How to prepare for a job interview at Abercrombie & Kent UK
✨Show Your Passion for Luxury Travel
Make sure to express your enthusiasm for luxury travel and how it aligns with the company's mission. Share any personal experiences or insights that demonstrate your understanding of what makes a luxury holiday special.
✨Highlight Your Attention to Detail
Given the importance of accuracy in this role, be prepared to discuss specific examples where your attention to detail made a difference. This could include experiences in previous jobs where thoroughness was key to success.
✨Demonstrate Strong Communication Skills
Since the role involves liaising with clients and team members, showcase your excellent writing and verbal communication skills. You might want to prepare a brief example of how you effectively handled a client inquiry or resolved an issue.
✨Prepare for Problem-Solving Scenarios
Think about potential challenges you might face in the role and how you would address them. Be ready to discuss your problem-solving approach and provide examples of how you've successfully navigated difficult situations in the past.
