Customer Service Advisor

Our client is a fast-growing and ambitious company specialising in Corporate Hospitality, VIP tickets, and exclusive experiences for top-sports and music events. They work with corporate clients and high-net-worth individuals, delivering seamless and unforgettable experiences at some of the world’s most prestigious events. We\’re recruiting for a Customer Experience Advisor / Order Fulfilment Executive to join our client’s team. This role is ideal for someone who thrives in a fast-paced environment, has a keen eye for detail, and is passionate about delivering exceptional customer service. Key Responsibilities Oversee the customer journey from purchase to post-event feedback, ensuring a seamless experience. Manage the fulfilment process, ensuring tickets and packages are delivered accurately and on time. Communicate professionally with clients via email and phone, providing timely updates and support. Maintain accurate records of client interactions and fulfilment progress using Microsoft Excel, Word, and Outlook. Effectively manage multiple tasks and priorities in a busy, deadline-driven environment. Coordinate with internal teams and external partners to ensure flawless execution of client bookings. Address and resolve customer queries or issues promptly and professionally. Uphold high standards of professionalism and presentation in all client interactions. What We’re Looking For Previous experience in customer service, fulfilment, or administration (ideally within hospitality, events, or a similar industry). Strong attention to detail and excellent organisational skills. A professional and proactive attitude, with a genuine passion for delivering exceptional service. Ability to work efficiently under pressure in a fast-moving environment. Strong written and verbal communication skills in English. Confident using Microsoft Excel, Word, and Outlook. Well-presented and professional, reflecting the high standards of the company. If this sounds like the right role for you, apply today