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- Tasks: Lead a vibrant front desk team and ensure exceptional guest experiences.
- Company: Join a dynamic hospitality venue in the heart of London.
- Benefits: Enjoy a 9-5 schedule with one weekend off every four weeks.
- Why this job: Be part of a fast-paced environment that values guest satisfaction and teamwork.
- Qualifications: Experience in front desk roles, ideally in hostels or large hotels, is essential.
- Other info: We offer application support and are committed to candidate privacy.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a passionate and driven Front Office Manager to lead a dynamic front desk team at a vibrant and exceptionally busy venue in London. Reporting to the General Manager, you will ensure smooth operations and deliver exceptional guest experiences.
Key Responsibilities:
- Lead and motivate the front desk team
- Ensure seamless guest journeys and high satisfaction
- Handle guest feedback and resolve issues professionally
- Drive upselling strategies and monitor performance
- Promote self-check-in systems and staff training
- Collaborate across departments for smooth operations
Hours: 9-5 with one weekend in 4
What We’re Looking For:
- Proven front desk experience within a Hostel or very large hotel
- Ideally suited for a Duty Manager looking for the next step
- Strong leadership and communication skills
- Guest-focused with a problem-solving mindset
- Familiarity with self-check-in tech is a plus
- Data-driven and performance-oriented
We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We’re committed to protecting the privacy of all our candidates and clients.
Front Office Manager employer: Grafton Recruitment
Contact Detail:
Grafton Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarise yourself with the latest trends in guest experience and self-check-in technology. Being knowledgeable about these areas will not only impress during interviews but also show your commitment to enhancing guest satisfaction.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when you apply.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led a team or resolved guest issues in the past. This will demonstrate your leadership skills and problem-solving mindset, which are crucial for the role.
✨Tip Number 4
Research the venue thoroughly, including its unique offerings and guest demographics. This knowledge will allow you to speak confidently about how you can contribute to their success during the interview process.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant front desk experience, particularly in hospitality settings like hostels or large hotels. Emphasise your leadership skills and any experience with guest satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest experience and your problem-solving mindset. Mention specific examples of how you've led teams and resolved guest issues in the past.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as team leadership, communication, and familiarity with self-check-in technology. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a front office role.
How to prepare for a job interview at Grafton Recruitment
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and developed your team in previous roles.
✨Demonstrate Guest-Centric Thinking
Highlight your experience in ensuring exceptional guest experiences. Share specific instances where you resolved guest issues or improved satisfaction, showcasing your problem-solving mindset.
✨Familiarise Yourself with Self-Check-In Technology
Since familiarity with self-check-in systems is a plus, do some research on the latest technologies in this area. Be ready to discuss how you would implement and train staff on these systems.
✨Prepare for Performance Metrics Discussion
The role is data-driven and performance-oriented. Be prepared to talk about how you've used data to drive upselling strategies or improve front desk operations in your previous positions.
