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For Companies At a Glance
- Tasks: Be the friendly face of our company, greeting visitors and managing calls.
- Company: Join Downing, a family-owned leader in luxury student accommodation with 35 years of experience.
- Benefits: Enjoy a competitive salary, 25 days holiday, gym access, and more perks!
- Why this job: This role offers a vibrant work environment and the chance to enhance your customer service skills.
- Qualifications: Previous receptionist experience and strong Microsoft Office skills are a must.
- Other info: Work in a modern office located in Liverpool's bustling business district.
The predicted salary is between 24000 - 36000 £ per year.
Receptionist
Liverpool
Full time
Permanent
Downing are a family-owned, award-winning leading developer, owner, and operator of bespoke, luxury student accommodation, residential and commercial properties across the UK. We have been operating for over 35 years and currently have 14 operational student accommodation schemes in 10 major cities, with an impressive £1.6bn worth of developments in the pipeline
We have an exciting opportunity for an experienced Receptionist to join our front of house team at our new Head Office in Liverpool City Centre.
We are looking for a vibrant individual who thrives on providing quality customer service and possesses excellent relationship management and strong administration skills.
Key Responsibilities
- To act at the first point of contact between the visitor and the company, meeting and greeting visitors and offering help immediately.
- Taking, screening and directing calls via a switchboard from both UK and international callers.
- Representing the business with a positive attitude and approach.
- Ensuring visitors and clients feel welcomed and supporting with general queries.
- Supporting the business with general administrative tasks, including updating and creating various spreadsheets and other documentation utilising Excel and Word.
- Receive and sort incoming and outgoing mail.
- Organising and maintaining the reception area.
- Booking and coordination of meeting rooms, scheduling appointments and meeting times.
- Providing refreshments for visitors and meetings.
- Arranging catering for meetings.
- Arranging couriers.
- Ad-hoc duties.
Key Requirements
- Previous experience of working as a receptionist in a front facing role.
- Experienced using Microsoft Office (Word, Excel, Outlook, etc).
- Strong administrative, multitasking and organisational skills.
- Experience directing calls via a switchboard.
- Strong attention to detail.
- Positive and friendly approach.
- Strong communication and customer service skills.
- Professional approach and presentation.
Benefits:
- Competitive Salary
- 25 days holiday + bank holidays
- Company Pension Contribution
- Employee Assistance Program
- Life Assurance Cover
- Gym Access
- Modern Office in the centre of Liverpool’s Business district
Receptionist employer: Downing
Contact Detail:
Downing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarize yourself with the company and its values. Since Downing is a family-owned business focused on luxury accommodations, understanding their commitment to quality customer service will help you align your approach during the interview.
✨Tip Number 2
Practice your communication skills. As a receptionist, you'll be the first point of contact for visitors, so being able to convey a positive and friendly attitude is crucial. Consider role-playing scenarios with friends to enhance your greeting and phone etiquette.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel and Word. Since the role involves creating and updating spreadsheets, being proficient in these programs will demonstrate your capability to handle administrative tasks effectively.
✨Tip Number 4
Prepare examples of your multitasking and organizational skills. Think of specific situations where you've successfully managed multiple tasks or handled challenging customer interactions, as these will showcase your suitability for the role.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a receptionist, focusing on customer service skills and administrative tasks. Use keywords from the job description to align your experience with what Downing is looking for.
Craft a Strong Cover Letter: Write a cover letter that showcases your vibrant personality and positive attitude. Mention specific examples of how you've provided excellent customer service in past roles and how you can contribute to the welcoming environment at Downing.
Highlight Relevant Skills: Emphasize your proficiency in Microsoft Office, particularly Excel and Word, as well as your experience with switchboard operations. Make it clear how these skills will help you excel in the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Downing
✨Showcase Your Customer Service Skills
As a receptionist, your ability to provide excellent customer service is crucial. Be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in previous roles.
✨Demonstrate Your Organizational Abilities
Highlight your strong administrative and multitasking skills during the interview. Discuss how you manage multiple tasks efficiently, such as scheduling appointments and maintaining a tidy reception area.
✨Familiarize Yourself with Microsoft Office
Since the role requires proficiency in Microsoft Office, make sure to mention your experience with Word and Excel. You could even prepare to discuss how you've used these tools in past positions to support administrative tasks.
✨Exude a Positive Attitude
A friendly and professional demeanor is essential for this role. Practice conveying a positive attitude in your responses and body language, as this will reflect your suitability for representing the company.
