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- Tasks: Manage and grow client accounts while identifying new business opportunities in cybersecurity.
- Company: Communicate specializes in IT, cybersecurity, and connectivity solutions for businesses across the UK.
- Benefits: Enjoy uncapped commission, generous holiday allowance, private healthcare, and retail discounts.
- Why this job: Join a vibrant team culture with growth opportunities in a rapidly expanding company.
- Qualifications: Must have 2+ years of sales experience in cybersecurity or IT, with strong relationship-building skills.
- Other info: Be part of a dynamic workplace that values your contributions and rewards performance.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready to drive the future of cybersecurity?
Communicate specialise in IT, cybersecurity, and connectivity solutions, keeping thousands of businesses across the UK connected and secure. As a leading managed security provider, we support organisations at every stage of growth—offering next-generation threat detection, incident response, and high-performance network solutions.
We’re looking for an experienced Account Manager to manage and grow our existing client base while identifying and converting new business opportunities.
About the Role:
As an Account Manager, you will take a 360° sales approach, balancing relationship management, retention, and up-selling with new business development. You’ll work closely with clients to understand their needs, drive customer success, and expand their cybersecurity solutions.
This role is ideal for someone with industry experience and a proven track record in B2B sales who thrives in both account management and strategic new business development.
What You’ll Be Doing:
- Managing and growing client accounts: Build strong relationships, ensuring customer satisfaction and long-term partnerships.
- Retaining and expanding revenue: Proactively identify up-sell and cross-sell opportunities, ensuring clients get maximum value from our services.
- Prospecting for new business: Target and engage potential clients to expand our market reach.
- Consultative selling: Understand client challenges and present tailored cybersecurity solutions that align with their business objectives.
- Contract renewals & retention: Proactively manage renewals, ensuring continued success and long-term commitment from clients.
- Driving customer success: Act as a trusted advisor, helping clients optimise their security posture and stay ahead of evolving cyber threats.
- Leveraging technology: Utilise HubSpot, Apollo.io, OneShot.ai, and LinkedIn Sales Navigator to track and manage client interactions, prospect effectively, and maximise opportunities.
- Collaborating with internal teams: Work closely with theSecurity Operations teams to ensure seamless service delivery and high client satisfaction.
Who We’re Looking For:
- Industry experience is essential – You must have experience in cybersecurity, IT, or managed services to succeed in this role.
- Proven sales experience – At least 2+ years in a sales or account management role with a track record of meeting and exceeding targets.
- Relationship-focused – Strong ability to build and maintain client relationships, ensuring long-term success and growth.
- New business expertise – Confident in prospecting, pitching, and converting n ew business opportunities.
- Consultative selling approach – Ability to understand customer needs and position tailored cybersecurity solutions effectively.
- Negotiation & commercial acumen – Comfortable handling contract renewals, pricing discussions, and strategic account planning.
- Proactive & target-driven – Motivated by hitting and exceeding revenue goals through a mix ofretention, up-sell, and new business generation.
- Familiarity with CRM tools (e.g., HubSpot) to track and manage sales activity.
Why Join Us?
- Uncapped commission & bonuses – A high-earning potential with a structure designed to reward performance and success.
- Development opportunities – Structured training, coaching, and career progressionto help you grow within the company.
- Generous holiday allowance – 25 days + bank holidays, accruing incremental days with a total of 30 days + bank holidays after 5 years’ service, so you can recharge and enjoy life outside of work.
- Exciting incentives – Quarterly incentives, team outings, and exclusive rewards for top performers.
- Private healthcare – Access to comprehensive medical coverage to support your health and wellbeing.
- Pension contribution – We contribute to your pension to help you plan for the future.
- Life cover – 4x your salary in life assurance, providing peace of mind for you and your loved ones.
- Retail discounts – Enjoy exclusive savings with top retailers, helping you make the most of your earnings.
- A collaborative culture – A supportive, team-driven environment where your contributions are recognised and rewarded.
- A vibrant workplace – Professional, ambitious, and energetic – we bring passion to everything we do and believe in enjoying the journey.
- Be part of something big – We’re a rapidly growing, private equity-backed business with ambitious expansion plans. This is an exciting opportunity to develop your career, contribute to real business success, and grow with us.
Account Manager employer: Communicate
Contact Detail:
Communicate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarize yourself with the latest trends in cybersecurity and IT solutions. This knowledge will not only help you understand client needs better but also position you as a trusted advisor during your interactions.
✨Tip Number 2
Leverage LinkedIn to connect with potential clients and industry professionals. Engaging with their content and participating in discussions can help you build relationships and identify new business opportunities.
✨Tip Number 3
Practice your consultative selling approach by role-playing with peers or mentors. This will enhance your ability to understand customer challenges and tailor your cybersecurity solutions effectively.
✨Tip Number 4
Get comfortable with CRM tools like HubSpot. Familiarity with these platforms will enable you to track client interactions efficiently and maximize your sales opportunities.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cybersecurity, IT, and account management. Use specific examples of how you've successfully managed client relationships and driven sales growth.
Craft a Compelling Cover Letter: In your cover letter, express your passion for cybersecurity and your understanding of the industry. Mention your proven track record in B2B sales and how you can contribute to the company's goals.
Showcase Your Skills: Emphasize your consultative selling approach and ability to identify up-sell opportunities. Provide examples of how you've helped clients optimize their security posture and achieve their business objectives.
Highlight CRM Experience: Mention your familiarity with CRM tools like HubSpot, as this is crucial for tracking client interactions and managing sales activities. Share any specific achievements related to using these tools effectively.
How to prepare for a job interview at Communicate
✨Showcase Your Industry Knowledge
Make sure to demonstrate your understanding of cybersecurity and IT solutions during the interview. Discuss current trends, challenges, and how they impact businesses, as this will show your expertise and relevance to the role.
✨Highlight Your Relationship Management Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Emphasize your ability to ensure customer satisfaction and long-term partnerships, as this is crucial for an Account Manager.
✨Demonstrate Your Sales Success
Be ready to discuss your previous sales achievements, particularly in B2B environments. Use specific metrics or examples to illustrate how you met or exceeded targets, showcasing your proactive and target-driven approach.
✨Familiarize Yourself with Relevant Tools
Since the role involves using CRM tools like HubSpot, be prepared to talk about your experience with these platforms. Highlight how you've used technology to track client interactions and manage sales activities effectively.
