Administration Assistant

We are currently supporting the recruitment of an Administration Assistant for our client based in Kibworth. Our client works with well-known high street names and independent retailers across the UK. You will be working in a small team and reporting to the Independent and Key Accounts Manager. * £25,000 * Working hours Monday to Thursday 9.00am-5.00pm and Friday 9am-3pm * This will be a hybrid role after training with 3 days in the office * 20 days annual leave plus bank holidays * Life group life insurance * Long service holidays * Free onsite car parking * Ongoing career development Duties and responsibilities: * To support the wholesale operations team, working closely with the sales agents and customers from order collation to fulfilment and beyond, ensuring efficient and effective ways of working * Process orders onto SAGE in a timely manner and to ensure stock requirements can be met * Troubleshoot any issues with orders coming through to SAGE, assisting agents and customers alike * Ensure all sales order data is accurate at creation and maintained as needed * Communicate with 3PL on stock levels and order despatch dates to achieve On Time in Full (OTIF) order conversion * Work with finance/credit control as needed to ensure orders are despatched as planned * Respond to all agents and independent customers' telephone and email enquiries * Assess and progress new account applications accordingly * Support other areas within the team where required * Build strong relationships with our sales agents and customers, ensuring they are kept informed of the progress of their orders and providing them with any additional information they require * Attend trade fairs as needed, building relationships with existing and potential partners and agents Skills and experience required: * Previous office administrative and customer service experience is essential * Excellent communicator both verbally and in writing * Team player who also takes ownership for their role * Highly organised, with exceptional attention to detail * Ability to prioritise and manage time effectively * Sound knowledge of Microsoft Office Suite * Works well under pressure * Experience of working with SAGE200 will be desirable (although training will be provided)