Field Service Engineer (Ireland)

Job Purpose (Role Definition):

To provide a first-class repair and maintenance service to customers and end users of Inspiration Healthcare products and equipment.

Main Duties and Responsibilities:

• Identify, develop, and close service contract opportunities in your assigned territory
• Test, diagnose, repair, and calibrate customers’ equipment, ensuring that it is left in a fully operational state, or otherwise communicate to customer if additional work is required and the timescale for its completion
• Use the necessary tools/instruments as required for the proper and safe performance of the task
• Plan workload to ensure that repairs and maintenance are carried out in a timely manner in line with Company and customer expectations
• Where appropriate, provide training on the operation of life support equipment for both internal and external technicians and engineers, where required
• Respond to service-related queries and technical requests of existing and new customers
• Maintain thorough technical product knowledge including the ability to demonstrate and provide training on the Company’s products
• Ensure paperwork and documentation is up-to-date and accurate for traceability of all repairs and parts used
• Strengthen the quality and volume of relationships between the Company and existing and new customers through the provision of a high quality, efficient, courteous, and professional service
• Provide routine written and verbal reports to your line manager on your service activity
• Suggest improvements to products and detail competitor activity
• Maintain and develop organisational culture, values and reputation in all markets and with customers, principals, partners, and regulatory/official bodies
• Address customer issues effectively and in a timely manner, seeking support and guidance where required
• Collaborate closely with sales, marketing, and R&D where required to ensure customer satisfaction and targets are met
• Comply with hospital access credentialing requirements as required
• Adhere to the Company’s Quality policy and objectives, and the requirements of the Company’s Business Management Systems
• Maintain an up-to-date knowledge of and ensure compliance with Standard Operating Procedures relevant to role
• Participate in the Company’s 24/7 telephone support service by being available out of core working hours (rota system) and for the possible delivery or support of emergency equipment
• Actively participate as a member of the service team in terms of maintaining morale, building a successful service function, and proactively contributing to discussions and meetings
• Maintain up-to-date knowledge of and ensure compliance with health and safety procedures and regulations
• Uphold the ethos and good name of IHL at all times
• Attend training courses if required

Management Responsibilities:

None

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