Senior Document Production Associate

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Senior Document Production Associate

Apply remote type Hybrid locations London time type Full time posted on Posted 3 Days Ago job requisition id R251000648

Senior Document Production Associate

Salary: £50,000 per annum, plus company benefits

Location: London, EC2N 4AG

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hours unpaid lunch break

Work model: Hybrid

Williams Lea seeks a Senior Document Production Associate to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employs nearly 7000 people worldwide, providing efficient business services at client sites in often complex and highly regulated environments.

Purpose of role

The Senior Document Production Associate position is responsible for providing document production and design services, with an emphasis on non-conventional thinking to meet client needs. This role values humility, adaptability, and a collaborative approach, ensuring support is offered wherever necessary to contribute to the Firm’s success.

Key responsibilities

1. Intake client work requests, clarify instructions, and negotiate deadlines if needed, offering alternative solutions if applicable.
2. Assess job requests thoroughly and ensure proper completion throughout the task lifecycle.
3. Follow established procedures to complete document requests to client satisfaction, including editing, proofreading, and conversion.
4. Exhibit a strong ability to think creatively, approaching challenges with a fresh perspective and seeking innovative solutions.
5. Perform quality assurance on all work.
6. Meet contracted deadlines for service delivery.
7. Demonstrate proficiency with necessary equipment, software, and technology; communicate job or deadline concerns as needed.
8. Troubleshoot more complex and unique software and hardware issues.
9. Foster a proactive environment of continuous service improvement and client relationship building.
10. Adhere to company and client policies.
11. Use logs and tracking software for document production tasks.
12. Participate in training new staff and supporting current staff development.

Personal attributes

1. High school diploma or equivalent required.
2. Minimum of 3-5 years of document production experience, preferably in legal, banking, or large corporate environments.
3. Self-motivated with a positive attitude, strong attention to detail, and excellent organisational skills, emphasizing accuracy and quality.
4. Strong problem-solving skills with the ability to troubleshoot complex tasks, equipment, or software independently and escalate issues when necessary.
5. Ability to work both independently and collaboratively to meet deadlines in a fast-paced environment while maintaining professionalism under pressure.
6. Excellent verbal, written, and interpersonal communication skills, with a customer service-oriented approach to interacting with clients and team members.
7. Proven ability to build and maintain strong customer relationships.
8. Document and Design production experience.
9. Strong keyboarding and typing skills.
10. Ability to handle sensitive and/or confidential documents and information.
11. Able to exercise good judgment to make decisions that conform to business needs and policy.
12. Ability to work overtime as needed.
13. Use equipment and supplies efficiently.
14. Assist management with compiling monthly reports.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

1. 25 days holiday, plus bank holidays (pro-rata for part-time roles).
2. Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TVs, laptops, and computers or household appliances.
3. Life Assurance.
4. Private Medical Insurance.
5. Dental Insurance.
6. Health Assessments.
7. Cycle-to-work scheme.
8. Discounted gym memberships.
9. Referral Scheme.

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at (we do not accept applications to this email address).

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