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- Tasks: Be the first point of contact for customer service requests via phone, email, and web.
- Company: Opus is the UK's largest independent Managed Service Provider, recognized as 'World class' to work for.
- Benefits: Enjoy hybrid working, private healthcare, and a rewarding refer-a-friend scheme.
- Why this job: Join a dynamic team focused on professional growth and impactful projects.
- Qualifications: 5 GCSEs at 'C' level or above, previous customer service experience, and strong problem-solving skills.
- Other info: Flexible holiday allowance and opportunities for in-house training.
The predicted salary is between 20800 - 36400 £ per year.
Job Description Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards. Be a key player in our Service Delivery team The Customer Experience Specialist role will be responsible for first line responses to customer service requests by telephone, email, web, and portal. Additionally, you will be responsible for: Maintaining Customer Satisfaction Maintaining allocated work pools ensuring all cases are worked according to their SLA’s and pro-actively manage the CRM tickets Competency on all supplier portals and communication processes Ad hoc cover for accepting orders/deliveries, dealing with post Ad hoc cover for logistics controller ensuring the day-to-day orders are placed and parts are delivered within the required timeframes Providing out of hours support to our customers within the Networks on call schedule. (The on-call schedule works on a 7 week – 1 week on/6 weeks off rotation with a waiting list to join) Salary £26k 25 Days Holiday + 8 Bank Holidays Hybrid working for a good work/life balance – 3 days a week in our Reigate office Other organisatio…
Customer Experience Specialist employer: Opus Technology
Contact Detail:
Opus Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist
✨Tip Number 1
Familiarize yourself with Opus and its values. Understanding our commitment to customer satisfaction and service excellence will help you align your responses during the interview, showcasing that you are a great fit for our team.
✨Tip Number 2
Prepare to discuss specific examples of how you've handled customer service challenges in the past. Highlighting your conflict resolution and problem-solving skills will demonstrate your capability to thrive in this role.
✨Tip Number 3
Showcase your ability to multitask effectively. Since the role requires managing multiple customer requests and maintaining SLAs, providing examples of how you've successfully juggled various responsibilities will be beneficial.
✨Tip Number 4
Express your eagerness for professional growth and training opportunities. We value personal motivation and continuous learning, so sharing your aspirations for development can set you apart as a candidate who aligns with our culture.
We think you need these skills to ace Customer Experience Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the role of Customer Experience Specialist. Emphasize your problem-solving abilities, conflict resolution skills, and any experience with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to maintain customer satisfaction and manage multiple tasks effectively.
Highlight Your Communication Skills: In both your CV and cover letter, emphasize your excellent communication skills. Provide examples of how you've successfully communicated with customers and other departments in previous roles.
Showcase Your Motivation for Growth: Express your desire for professional development and how you plan to leverage the training opportunities offered by Opus. This shows that you are not only interested in the position but also in growing with the company.
How to prepare for a job interview at Opus Technology
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experience in customer service roles. Highlight specific examples where you successfully resolved conflicts or improved customer satisfaction, as this aligns with the responsibilities of a Customer Experience Specialist.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing how you approach challenges and find effective solutions.
✨Familiarize Yourself with CRM Tools
Since you'll be managing CRM tickets, it’s beneficial to have a basic understanding of common CRM systems. If you have experience with any specific tools, mention them during the interview to demonstrate your technical proficiency.
✨Emphasize Team Collaboration
Opus values teamwork, so be ready to discuss how you communicate and collaborate with other departments. Share examples of how you've kept teams informed and flagged potential issues in past roles.
